I brought my necklace in to be fixed because the clasps broke. They fixed it for $20. When I got home and took the necklace out, I realized they gave me a necklace that was x3 longer than the necklace I brought to them. I went back the next day to ask them to fix it and they charged me $36. I tried to explain that wasn’t fair, and asked how fixing the necklace cost more than the actual necklace. Especially when it was their fault.
Due to the language barrier, they didn’t understand what I was saying so I just paid and left.
This is after I also bought $300 earrings from them. You would think that a business would want to correct their wrongs and not get over on a valuable customer. I will not be giving this establishment my...
Read moreLa Fortuna Jewelry has amazing customer service! I am currently a teacher for MDCPS and a student broke their necklace, I called their store and described to them the problem over the phone. They told me they would be able to fix the necklace right there for me. When I arrived they greeted me kindly and tended to my needs. The quality of the repair was excellent and their prices for the repair work were also very fair! I left a happy customer and more importantly my student was happy with his...
Read moreThe environment at La Fortuna jewelry services is really nice. They repaired my girlfriend necklaces which I thought was impossible to repair. Thanks to them. My girlfriend is super happy. I’m really grateful and I’m looking forward to do business with them again, I recommend that if you’re looking for jewelry or to have something repaired you go there. If you’re looking for some nice jewelry or to get something repaired I suggest and recommend you go there thank you La Fortuna jewelry great...
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