Pinocho Bakery — Restaurant in Miami

Today I went in the morning to eat a medìa noche sandwich (midnight sandwich) cooked with a hot Milk and coffee for breakfast. I eat there and the lady didn't charge me until I was done eating and she don't tell me the price before eating and all of the sudden the one who attended me decide to over charge like 7 bucks for a small sandwich that didn't even full me and the milk and coffee was too hot that nearly burn my tongue.for I order a breakfast subway sandwich and better deal than that. I know don't if any of you customer overpaid like me or they charge like that with everybody, and on top of that the black hair Hispanic lady that attended me and charge has little to no customer service skills. I wouldn't recommend anybody to come to this place if either you know Spanish or you have to speak Spanish there kind. The reason why I say that is because I know how to speak Spanish professionally, but I don't speak there kind of Cuban Spanish! The sad part is I use to go there alot when I was a kid to eat a pastel or eat breakfast there as my childhood memories and I they never over charge me like that with better treatment than that, that's why I rate it a one star because of the good times I went there.if not I rate this...

Absolutely terrible service here. Have come here since I was a little boy for 20+ years and it’s incredible how awful it’s gotten. Last time I went I asked for a simple hot dog and waited 20 minutes in there just for the lady to give me a hamburger. When I told her it was supposed to be a hot dog but I needed to take the burger because I was in a rush, she expected me to pay the difference for HER mistake. This morning I go back to grab breakfast for my family and while ordering, the waitress (not sure her name) is giving me all sorts of faces and rolling her eyes at me. Very unprofessional and should go work in a dark corner away from the world because she clearly is not built for customer service. Then when I open up our “Cuban Sandwiches” it was essentially two pieces of bread with nothing but 7 pounds of mayonnaise and the thinnest slice of ham one has ever laid their eyes upon. Wouldn’t recommend this place to my worst enemy. Fire the whole staff except the nice lady who works the register on the weekdays,...

He visitado Pinocho Bakery en varias ocasiones debido a que tengo citas frecuentes con mi quiropráctico por mi embarazo, un compatriota puertorriqueño, cuya oficina se encuentra en el mismo shopping. Aunque los productos son realmente deliciosos, mi experiencia con el servicio al cliente ha sido lamentable.

Mi esposo es venezolano y yo soy puertorriqueña, y aunque vivimos en la multicultural ciudad de Miami, parece que la panadería no está acostumbrada a atender a personas de otras culturas. Las empleadas, que parecen más amargadas que dispuestas a trabajar, han sido groseras, antipáticas y prepotentes en cada visita. Hoy han llegado al punto de poner malas caras y hacer gestos despectivos cuando he preguntado por un producto que en mi país se conoce de manera diferente. Es evidente que están más interesadas en despachar rápido y mal que en brindar un buen servicio.

Como abogada de inmigración, conozco de primera mano la riqueza y diversidad del español que hablamos los hispanohablantes. Sin embargo, eso no es excusa para la falta de profesionalismo y respeto hacia los clientes. Es triste que una panadería con tan buena calidad en sus productos tenga un personal tan desagradable que parece odiar estar allí y atender a los clientes.

Ojalá tomen en cuenta esta crítica constructiva y mejoren la actitud de su personal para que todos podamos sentirnos bienvenidos y disfrutar de sus deliciosos productos sin sentirnos...