ANiU Salon & Spa — Attraction in Middleton

take caution

As I was leaving the salon today after a haircut, right outside the door I couldn't help but noticed there was a female sitting with a male and she was crying and upset. I initially walked by because the building also has other businesses. When I went to open the bathroom door I heard the woman say "Stop!, Don't point at me. Don't yell at me." So I turned back around and there was now another man closely standing in front of her. At this point, of course, I asked if everything was ok. The man standing in front of her then walked away into the Salon and the other man answered by saying "oh my god are you kidding me." When I responded by saying I wasn't kidding because there is clearly a disturbance and I need to make sure everyone was ok and no one needed help. The upset woman than aggressively told me I needed to stay out of it because it was her BOSS. While she is talking to me the man sat there now focusing his frustrations at me telling me saying things like "omg you're joking" and "omg are you serious". At that point I removed myself from the hostile situation and went into one of the entry way doors of the building while they continued the same behavior. I had picked up my phone and waited a minute to make sure everyone was ok as the body movements became more aggressive. I would have just left and not thought much of the interaction but after they finally walked away, they both got up and went into the ANiU salon!. They are employees there!. I am in complete disbelief that not only would they have a full blown argument in the middle of the entry way where everyone has to enter AniU, as well as, the other businesses inside, but that they would talk to someone that way, period. Especially someone who is only there because they are utilizing their business!! I had scheduled another appointment on my way out today that I will now be canceling because how unbelievably uncomfortable? I really liked my stylist and she did a great job but there is no way I can justify that type of work environment or client relationship. Come spend hundreds of dollars here so we can cause a disturbance and belittle you for trying to help. No thank you. Someone really needs to look into management and that work environment if that is what is tolerated. I'm so sorry that the employees there have to go through that.

Update: I just called to cancel my appointment and when I was asked why I explain the situation above and the lady on the phone apologize profusely and asked if I would speak to the owner. When I told her that the owner was probably out there she said that he was not, so I agreed to speak with the owner. She put me on a brief hold and when the owner got on the phone he started by saying "I don't understand what the problem is" and continued to yell at me over the phone until I finally just hung up on him after multiple attempts of trying to explain why they would make anyone uncomfortable and he just would not listen or let me talk. Holy smokes guys!! beware!!! I have never seen somebody act so ridiculous before simply because someone was trying to do the right thing and make sure someone was ok.

Imagine walking into a hotel, or a restaurant, to the owner and 2 employees in an emotional dispute causing a disturbance right in the common area, then basically being told to pound sand when inquiring if everything was ok? It would make for an uncomfortable stay. Who knows what was really going on, but, at the least, it should have been handled behind closed doors. If you’re going to present yourself in that manner, in a common area for multiple businesses, you need to accept that you are going to cause a scene and expect others to react...

I have never been so disappointed with results from a place that looks so high end. DO NOT WASTE YOUR MONEY HERE!

Incident 1: When scheduling my appointment, I specifically told the receptionist that my appointment needed to be for September 2nd, she scheduled it for September 9th. When advising them that that wasn't correct, they told me they had no opening's for Saturday the 2nd. I stated that their mistake should not land on me and that I needed to be seen because no one would be able to get the in 2 days before the wedding. They " fit " me in, problem solved.

Incident 2 : When I scheduled my appointment, I sent over not one, but TWO images of what I wanted done. When arriving to my appointment, I was told it could not be done in the time they had booked me in. I explained if that were the case, why didn't they say anything sooner? Since I was beyond frustrated I decided to show her a less complicated option and asked if it could be done. She stated yes.

Incident 3 : Since i'm not a hair stylist, when I seen she was doing basic curls, something I can do at home, I remained quiet because I wasn't sure if that was apart of the process to reach the style I had shown her. Basically, I was trusting the process. When she shows me the final look, IT WAS BASIC CURLS!! Nothing like that photo I showed her that she said she could do! When leaving, I had to put on the best ACT of my life. I stated that it was pretty but to only get up out of there. By this time, i'm just done.

Incident 4 : When getting up out of there, they were trying to charge me $120 when I was told it would be $90 over the phone. Do I agree with paying $90 for BASIC curls? not at all but at this point, its time to leave the premises and never come back.

When ARRIVING to the church, my hair was flat and frizzy as shown in the pic. Don't let the saloon looks...

Not the ANiU I remember. I was given a gift for spa treatments at ANiU. I've been here before on two other occasions. When they first opened and had an amazing pool and steam room, and then the recession hit and they had to close that part of the business. Then the next time, it was a similarly good experience minus the pool. This time however, many, many years later, I'm not sure how they continue to call it a spa. There was nothing spa like about it. They served water in plastic bottles, how about something infused with cucumber, lemon or mint? The room was vacuous and not intimate where I received the massage. I had to get undresed right next to the table (no more locker room and nice terry robe). And no music! All I could hear were the murmers of the women outside the door having pedicured. The therapist, Rachel did a great job, it's really the management that has abandoned making their client feel special. After the massage, I had to put all my street clothes back on for my pedicure. It really blew the idea of a relaxing afternoon having to go back out to the open salon where you were in the same space as everyone else getting hair cuts, etc. The nail tech, Mattie was very good and nice, so again, no complaints about the service, just that there is nothing about this place that is even spa like anymore. For $20-35 extra dollars per service over what I pay for these elsewhere in Madison, there was nothing remotely special about it at all. The tip off that they've lost their way should have been their website. The online scheduling didn't even work on most browsers. There was nothing so remarkable about this place that would compel me...