Level Nine Sports - Millcreek — Attraction in Millcreek

ANOTHER EDIT: I received no email if you sent anything recently. What email do you have? I don't care if you share just the email address.

ANOTHER EDIT: L9 owner, show me where you sent out this mass email with my registered email account in the to: field, and I'll take this down. I monitor my email closely, and I received nothing from y'all.

I'm not surprised hiding behind your contract was in your reply, but I guess I figured when the girl told me I was going to receive that email, you'd hold up your end of the bargain. My theory - L9 purposely did not send that email, you took my clothes, donated them, and received a nice tax deduction at my expense. I suppose that's part of your revenue model. Well played 👍.

Like I said, show me sent email, and I'll delete this.

NO EDIT. THIS PLACE STILL SUCKS.

DO NOT CONSIGN YOUR STUFF HERE!!!

If I could give negative stars, I would. I dropped off 3 winter items to sell on their shelves. I asked what happened if they don't sell, the rep said that they would call or email me to come pick them up when they swapped winter for summer inventory. Come mid May, I hadn't heard anything. When I called, they told me that they had DONATED my items and to basically go screw myself. These were brand new items with the tags on that MSRPed for $1300 collectively so it's hard to believe that they actually donated these instead of storing them in a warehouse for next season.

I read the terms, they should have emailed me, and they didn't. No one at customer service could find the email so I know they dropped the ball, and I'm out a bunch of my hard earned money.

So disappointed. Never stepping foot in their stores ever again, and I was a loyal customer that was just trying to make some extra money. Shame on them for how they treated me and the situation altogether....

"Complete Overhaul?" My arse... I took my bike in last year for the Complete Overhaul ($200) based on the recommendation of a friend. After having my bike for a bit they called saying I needed a new derailleur, which was odd because it was not that old. I agreed for them to order the part and my bike sat. I called looking for updates and they would tell me the part was delayed and so I waited and my bike sat some more. I called again and the part was once again delayed all the while good riding weather was beckoning so I couldn't wait any longer and told them never mind that I would ride as is for now. The shifting was noticeably worse than when I brought it in as I now had problems accessing all of my gears. The issue would come and go so I figured, "they were right I must need a new derailleur." Not wanting to drop another $200 bucks I decided to grin and bear it through the season. I finally decided to buy a new derailleur but thought I'd try tuning it up first to see if I could make it work. Sure enough, I could not get it to shift properly. It didn't behave like the derailleur was the issue but instead it felt like the cable was binding up inside the internal routing of the frame. I pulled the cable and it was trashed. Clearly it had not been replaced the months prior in the "complete overhaul" as the cable could not get this bad in such a short period of time. I bought some new cables and now the derailleur shifts like a dream. So, I paid $200 bucks for them to not do what they were supposed to do and try and make me pay for a brand new $200 part I didn't need. Complete. Utter. Rip-off. I would not recommend using them....

I had both good things and bad things happen here. I bought a bike from them and it was a solid bike at a solid price. I had such a good experience that I went and got the employee some beer as a thank you. When I took the bike out for the first time there was an odd clicking. Not all that uncommon for a new bike that needs to be dialed in. I went ahead and took it back in. This employee said that I was cross chaining and that I could solve this by getting a 1X system. He also took it for a ride in the parking lot and was popping wheelies. I have no clue how this helps diagnose a shifting problem and I found it a bit disrespectful. I know exactly what cross chaining is and I was not doing it and I didn't want a 1X system. I just wanted the bike I bought to work. I went home and for a another ride and it was still happening and I was absolutely not cross chaining. I called them up and talked to what sounded like the same employee and said that I should get a 1X system. God forbid I want the bike that I literally just bought to work. I went ahead and took it in again hoping that guy wasn't there and luckily he wasn't. The mechanic was great and it turns out the front derailer was hitting the sprocket.

Moral of the story is that you can get a great bike here. The first and third employees I worked with were great. But if you ever find yourself saying this guy is kind of an a$$h%&t he probably is and you should talk to someone else.

Update: Someone reached out to me and it really seems like I got a bad apple or maybe he was having a bad day. Overall I think this is a...