Expert Electronics of Wisconsin — Attraction in Milwaukee

Recently got my windows tinted here and wished I didn’t. This place constantly switches up the quote and price when they want to. Considering the fact that I am a woman I am aware that whenever I get anything done to my vehicle I can expect to be over charged which is why I always call for quotes beforehand. Don’t be surprised when you receive a lower initial quote then when it’s time for you to pay they try to charge you a different amount that isn’t justified.

On top of that the work they did isn’t even worth the over charge. I ended up with a bad tint job from this place. The dotted matrix on my rear window is terrible and they wanted to charge me more to fix. I’m pretty sure they knew it was a bad tint job before they were done and didn’t care to fix it. I will never come back here for anything.

Update: Initially I did not include full details as all I care about is the principal .I came to get a 1 window tint redone and was willing to pay the agreed price which was $30 before the job was started and Also to discuss the recent tint job that was done since I was not satisfied with the rear window dot matrix and wanted to know if it could be fixed.

I was told there was nothing that could be done and I would have to call the manager for a custom redo which I don't not argue about I then asked for a quote for another window to be re-tinted which there was an amount that was agreed on but when it came time to pay I was told I had to pay another amount.

I was given an ultimatum that if I did not pay the said amount my warranty would be voided for the pervious tint job. The amount I paid was not the amount they try to make me pay. I did not pay the amount and only paid what was initially agreed on. You cannot tell a customer one price then change it when you see fit then also threaten that if I did not want to pay the price that my guaranteed warranty that I initially paid full price for would be voided.

Miscommunication is an understatement, poor customer service and bad business practices was definitely...

You will literally be putting your life in the hands of a company more concerned about making a buck by hacking things together than the quality of their service or safety of their customers. What should have been a simple Apple Car Play install has turned into a nightmare for us with Expert Electronics leaving us with a bill upwards of $5,000. They had our vehicle more than 20 hrs over two tips plus a third to see an auto mechanic friend of theirs to diagnose why our airbag light was on after their install. They then advised us to take it to an authorized Toyota dealership to diagnose the issue (not a competitor as they will say). The dealer's feedback: this was a total hack job with bare and cut wires, and most important a severed airbag wire.

After understanding the gravity of damage done to our vehicle and zero accountability from Jason (rudest business owner we've ever encountered) we stopped payment on our credit card. Returning our vehicle to factory standard will well exceed the cost of the equipment (which they will say we didn't 'pay for.' Their 'free fix' - they thought we should bring the vehicle back for a fourth trip so they could solder the airbag wire to avoid the $5,000 fix. As our insurance company, attorneys and Toyota dealer advised - there is no way a car manufacturer out there would stand behind a soldered airbag wire.

Based on the lack of ownership and willingness to work through this in a professional manager by both Jason and Joe we absolutely did not trust bringing our vehicle back to them. Do not trust this company - if given the change to 'make things right' good chance you don't know what the trade off you might be making. They will respond making it seem like we are unreasonable customers who didn't pay for the equipment. Is returning our vehicle back to factory standard to ensure the safety of our family unreasonable?

We have reported this to the better business bureau. Think twice before using Expert...

I really wasn't going to write a review on this company, but I felt compelled to do so to help someone else from making the same mistake I did by trusting these people who I thought were honest, Joe feels that he has to consult with Daniel who is always behind the desk and greets everyone when they come into the shop as if he's the owner, I noticed that anyone who comes in wanting to speak with Joe he will not allow you to talk to him instead he will ask what do you need then go in the back run it pass Joe and whatever he has said or convinced Joe to do or say he comes back with an outrageous price, I took my truck there to have an auto start and alarm installed asked before arriving how much would the cost be since I have my own equipment, spoke with Joe he said it's $70.00 an hour and said they would get it done within an hour I waited an hour and 45 mins. and they still didn't get it right, after leaving I had to come back because they didn't connect the alarm after they did the light kept flashing, when I hit the key pad for the alarm it chirps 5 times instead of once which is suppose to arm it. I called to ask why the alarm isn't working and having a difficult time starting Daniel again goes to talk with Joe comes back telling me I could bring it back but they would charge me $70.00 an hour to check it and tried to sell me one of their systems, I feel now that they didn't know what they were doing,since when is there's a charge to check out your own work? What ever faulty wiring was done to my truck burned out the ignition switch, which now has to be replaced and I decided to have the remote start, and alarm system installed by another shop. If you want a good professional job done to your vehicle I suggest that you find a good shop with a certified tech that's familiar with all types of...