Quality Suites Milwaukee Airport — Attraction in Milwaukee

We arrived at milwaukee earlier than expected, and we're lucky enough to get checked in early. The staff was very friendly and very helpful, I was pretty impressed. We asked to be placed next to the pool, and we were places on the third floor out of 5 floors about 3/4 of the way down the hall. The hotel was really nice and yet needed some help in some areas. The breakfast area and lobby were really well done, I was impressed by thier cleanliness in those areas. They had a little bar off the lobby for a quick drink that looked newly done, and a little game room which was a nice addition. The pool was one of the warmest pools, which was really nice, and the hot tub was nice and hot, not an overly chemical smelling. It was the little things that took away from its greatness, the big windows in the pool area were not cleaned In a long time, and there was patchwork and cracks, (a random extention cord) all around the pool that was an eye sore. The pool furniture was new and really nice, and there was pretty flowers planted right off the pool area. The room itself was nice there was a seperate seating area with pull out sofa and then the bathroom and then a door and the bedroom. It was really nice having the separation of the areas. Just like the other parts of the hotel there was really impressive parts and parts that needed help. The tvs were nice there were one in each section, the mini fridge was bigger than some of the hotels. The bathroom had a really awesome shower head that lite up and changed colors when you turned on the water that I've never seen before, and the mirror was really pretty. However the bathroom needed a little more cleaning, there were hairs all over the place, the grout needed a good scrubbing and the bath tub was old and kind of crusty. The floor counter and walls were all different and didn't match at all. It was weird... not so much bad it just looked like they were upgrading little by little. The bedroom was nice with plenty of outlets to plug in electronics. The bed was nice and the pillows were like heaven. There was a counter in the room that matched the bathroom,which I thought was nice so I could apply my makeup and get ready in the morning while my husband was in the bathroom, sadly the outlet didn't work so I couldn't straighten my hair there unless I unplugged the tv. The breakfast was pretty standard, but on the nicer side. They had real eggs or they fooled me, and crispy bacon, usually it is nuked. There was plenty of options and variety and it was nice and clean. Plus they had flavored water in the lobby, first day was peach, second day lemon, looked refreshing. Check out was a breeze. If the updates are done they are going to have one really nice hotel! Right now it's good, if you can overlook some stuff, it was...

We stayed in Milwaukee for 3 days. First night at Quality Inn and then 2 nights at the other hotel due to the elevator breaking and we have a kid in a wheelchair-we were given a room on the 5th floor. Room wasn’t clean-there was stuff under the table by the couch No coffee for the coffee maker Elevator broke-and they only have 1 elevator and that wasn’t going to get fixed until Monday, 7/28. We were on the 5th floor, with a kid in a wheelchair-I asked if they had any rooms available on the 1st floor and was told no-even though the website said there was a room with 2 queen beds available. They said we could stay at the hotel next door-a Rodeway Inn and Suites-however- we had to take a room with smaller beds(we went from 2 queen beds and a couch to 2 double beds) -paid the same price No breakfast(which was included at the Quality Inn) No coffee maker which was in the room at the Quality Inn -but as noted above no coffee was there) Metal beds that were very noisy and moved every time you sat on them. Due to the smaller beds, we had to buy an air mattress because they couldn’t share a bed. The room was very poorly lit-all lights were on 1 side of the room-very dark. The shower curtain was missing the liner, so the floor flooded-asked for extra towels and got 2, but they didn’t have any washcloths. We had to go to the Quality Inn to get the keys for the Rodeway Inn. There was something growing in the Quality in stairwell(which we had to use to get all of our stuff out of(can’t attach pictures) The ice machine was broken in the 2nd hotel. When we were trying to pack up to leave, we were informed the elevator broke and the other elevator was on the completely other side of the hotel from where we had to park and they didn’t have any carts to load up our stuff(so we basically loaded /unloaded our stuff every day. I had to check out at the Quality Inn-no discount for inconvenience or not getting breakfast, or the fact we had to carry everything down 5 flights of stairs(thankfully we were returning after a Brewer game when they told us it was broken, so our son didn’t have to be carried 5 flight on those steps) 16-I couldn’t get a receipt because they had to “figure it out” with the hotel next door. There was no pool at the other hotel, so we didn’t get to use...

Awful. Truly awful. I arrived at 9pm on a Saturday night, was given a room that had a disgusting bathroom. It hadn't been swept, there was toothpaste spit in the mirror frame, and what looked very much like blood droplets along the thresshold and doorframe of the bathroom. There were also small smears on multiple walls. I took a damp white washcloth and wiped down part of the door frame -- it came back red-brown.

It's not a crime scene, but it's certainly not clean. It is grimy and gross. When I call down to the front desk to ask them for a clean room, they tell me to come downstairs to swap the key. When I get down there, several people are in line, and the teenager behind the desk hands me a new key -- to the same room. (The other teenage attendant corrects her.) So now I'm waiting several minutes for a new room, and during that time I call a different hotel.

When I finally get to the front of the line, I tell them I just want to check out. They think I've already been up to the "new" room and back down, yet no one gave me the key! And when Roy, who identifies himself as "a driver" (very young guy) goes in to process the refund, he wants to know "if I've used the room." I tell him I used the bathroom. He demands to know if I "used the bed." I ask him how I could've used the bed in a room I saw for ten minutes, and he said, "You don't have to be rude."

Sorry if it's after nine o'clock and I have to leave the hotel because THERE ARE BODY FLUIDS ON THE WALL. He was incredibly unprofessional, as were the many people wandering behind the front desk and chatting up staff (they may have even been staff) carrying open beers. It's nice that the staff gets social time when there are customers waiting for service. Finally, someone who claims to be a manager processes the actual refund and apologizes for the condition of the room. I tell Roy (still standing there) that it's what he should have said in the first place.

SO UNPROFESSIONAL, SO GROSS. I accidentally ended up at a different hotel that was incredibly run down because they're in the midst of renovating, and still it was far cleaner than Quality Suites. Good thing I got my...