Denver Mattress — Attraction in Mishawaka

We are relocating from Indiana to Tennessee and was in need of living room furniture and a mattress for our new home. We first delt with Nate for our living room furniture and he was polite and never pushy. He stirred in in the right direction and let us go about our way. He occasionally checked in on us to see how we were doing and if we needed anything. My wife and I had alot of questions and he answered them all. A couple of them were off the wall questions that he couldn’t answer. Instead of lying he was honest and said good question let me look into it. He researched the information and gave us an accurate answer. How many sales reps would do that? After he helped us in our decision in purchasing furniture we told him we needed to purchase a mattress set also. He walked us over next door and and introduced us to Gus. We explained to Gus what we were looking for and explained some health issues we had. I cannot speak for anyone else in the mattress department but we can certainly speak about Gus the man knows his stuff. He walked us through several different options from entry level and up. He was patient while we bounced back and forth making a decision. I don’t want to undermine any of the there other sales staff because I’m sure they are great also. BUT if you want honest help in making a decision on furniture or a mattress I would recommend calling the store and make sure Nate and Gus are working before you go. These guy’s went out of there way not only to help us in our decision but went out of the way to insure our merchandise could be delivered clear out to Tennessee! Nate and Gus Thank you both for your honesty and helping us make the...

I can't begin to describe how bad my experience with this store was. They have no integrity and care about the sale and nothing beyond that. After we purchased a higher-end mattress, we were told it would be delivered in 7-10 days. On the tenth day, we heard nothing, so called Denver. They told us the mattress wasn't even available yet and they would let us know when it came in. A week later we called again, they gave us a single, 2 hour time window for delivery for the following week. It happened to be one of the only times in the day no one is home at our house. So, they then told us they couldn't make a delivery for another 10 days. They only offered to deliver sooner when we told them to cancel the order. Then, after they told us the order was cancelled, I waited 48 hours for the money to be returned to my card, and it wasn't. I called again and they told me it had never been done. I'm still waiting for my money back, and not expecting that it will be done, as we have never received an honest answer from these people. Oh, and we also never received a single apology for our extremely long wait or for being given misinformation. If you want a quality mattress, locally sourced, from a family-owned company and for a much better price than this store, check out a great store in Holland, MI. It's definitely...

My experience was good when mattress was purchased in 2019, apparently I am naive and gullible because I “assume” when you buy something, pay for it, you would be given what you paid for. Not my experience and I am embarrassed to say I would NEVER thought to actually “measure” a mattress. I assumed I paid for a QUEEN I would get a QUEEN. I did not I actually measured the mattress we bought here, just two weeks ago when I realized my “mattress” did not fit my bed and there were HUGE gaps on the side and foot of bed. Bed Frame is queen measures queen at 60x80 as it should. Mattress store gave us when we picked it up in July of 2019 measures 54x74. Now I know why it never fit our platform bed frame, and why my sheets never fit. Now 4 years later I can do nothing but warn others to make sure whatever you buy you actually get that delivered or loaded because our experience was not the case. I paid for a 600.00 plus mattress and got a 400.00 mattress. Needless to say I will never shop here again. Someone should have caught this and called us when they had a shortage in full mattress inventory and overage in queen inventory but instead they just let it go. And maybe we should have a actually measured our mattress but honestly who does that? You expect to get what you order...