Cash America Pawn — Attraction in Mont Belvieu

The store manager is ridiculous. My grandmother & I went in there and I wanted to make sure this battery operated toy car would fit in my grandmothers car before she bought it (because there are NO REFUNDS OR RETURNS!!!) and he went out to her car-looked at it and said “if you lay the seats down, it’ll fit through the trunk.”

Is being the naive women we are, we believed him. After 6 people trying to help, several different ways putting it into the car-we realized it would NOT fit!! It started to FALL APART! An older woman and man pointed it out it was falling apart. Of course they wouldn’t take it back. So, I’m pieces it was finally able to fit in the car… all could have been avoided if they would have just held the money, LIKE WE ASKED, so we could make sure it fit in the car… but of course they are only worried about their sales… such a shame…

Would NOT recommend this place!!!! Lele was wonderful help, but the store manager was NOT!!!!!!! Would give ZERO STARS...

If I could give 0 stars I would, purchased a firearm and they charged me before doing the background check ( very Illegal) I just moved so my address isn't the same as my ID so they refused to let me take the firearm (THAT I ALREADY PAID FOR). After going back and forth with them and my bank we came to a solution that I would return the very next day and they promised me a cash refund for the amount I paid. (I originally used a card) I got to the store the next day and was told they could not do cash that it would have to be refunded to the card I used to pay originally so now I have to wait 3-5 business days to get my refund. Manager doesn't know how to stay true to his word or do his job correctly, they do not train their employees ln how to do a legal FFL sale, if you need a firearm DO...

The customer service at this location is poor at best, they want your money but at your own cost. The representative I spoke to on the phone stated I was okay until the end of this month for my layaway bye to her not looking at her own system properly, my layaway was canceled and I was told I would need to put the item back into layaway with no compensation for the inconvenience or initial down payment I lost. I asked the manager if he would allow me to put the item back on layaway for $20 less than the initial layaway price just to somewhat compensate my loss the lady I spoke to barely even wanted to ask the manager the question not a very professional work environment, nor are they good with...