Monterey Bay Lodge

THIS PLACE WAS THE WORST HOTEL DISASTER OF MY LIFE. If I could give it negative stars, I would.

Monterey Bay Lodge sent me an email indicating the pool and hot tub were out of commission and couldn't be used. Bummer, buy okay. I was ready for a peaceful stay.

When I arrived, I found the woman who checked me in to be curt and rude. So off to a bad start. The room wasn't great but would do. I kept my suitcase off the carpet and kept my shoes on.

The next morning, I was awakened very early by a jackhammer and generator outside my room. It was ear splitting. I called the front desk and spoke with the employee there. He said the noise would continue until 4pm or so, and they were "sorry for the inconvenience."

I asked them to adjust my bill accordingly and asked if they had another room or property they could move me to. I was paying top dollar for, you know, a place to get a decent night's sleep. I never raised my voice.

The front desk worker called back after speaking with the owner. He stated they decided I HAD TO VACATE THE PROPERTY IMMEDIATELY AND THREATENED TO CALL THE POLICE ON ME. You read that right. The police. He said I had TEN MINUTES TO GET OUT.

I took videos of the noise. I also took a video of the vacated room and of the hotel employee inspecting the room so they couldn't claim I did any damage and try to keep my money.

Then the hotel employee pivoted between threatening me and profusely apologizing and asking me to believe he was "not a bad person." Absolutely NUTS.

Finding another hotel last minute took hours and wasted most of my day.

What if I'd had kids or elderly travelers with me? It was hard enough finding another place on the fly, but it would have been impossible with kids.

I asked for a refund on my way out, and the hotel employee tried to falsely claim they could keep my money because I made the reservation through a third party. Except that I made it directly with the business. They refunded some money, but certainly kept plenty as well.

SAVE YOURSELVES.

tl:dr I politely complained about jackhammer noise outside my window after paying them a ton of money. They immediately threw me out of the hotel and threatened to call the police on me. Finding another hotel wasted my day. The hotel employee pivoted between threatening me and profusely apologizing for it. They didn't refund all my money. It was bananas.

5/26/24 I just read the owner's response. I took video AFTER the owner told their employee to threaten me with calling the police and to force me to leave. They should refund all of my money. I encourage anyone considering staying at Monterey Bay Lodge to read my full review.