Purchased my new 2019 Ram 1500 here. Rolando my eventual sales agent was outstanding. Even after I was drawn to the dealership by the internet sales team baiting me with truck that they did not have on the lot. I emailed and spoke with Taylor and Dana from internet sales several times asking if the truck was actually there on the lot and they assured me it was. When I arrived I was told the truck just left and was being driven by a manager. The truck would be back in two days but of course it would not be in new condition at that time.

Rolando showed me other "ready to roll" and I decided on a different vehicle. I felt I came out on top because I eventually decided on the truck I bought which I love. Don't get me wrong there was the initial lowball offer on my trade and the "let me talk to my manager" shenanigans that are just part of the deal when buying a car from a dealership. However, with live up to date sales information available right on your phone, doing a little research on your trade value and just paying attention you can still get a decent price. I never felt Rolando was lying and he wasn't pushy however, everyone in a dealership is there to make money. Every smile, hand shake and presently is/are purposeful attempts to lower your guard and get in your pocket.

On to the finance guy. I have a credit score way above 800 and tick all the boxes lenders look for except for debt to income ratio maybe but that hasn't kept me from financing at exceptional rates on motorcycles, vehicles and my house in the past. I did an initial check via my credit monitoring site and a major lending site before I even went to the dealership and had an idea of what to expect as far as a rate. I had to ask the guy several times (I believe his name was Rick) what the rate was before he revealed a rate that was nearly double what I knew I could get. He started with a very rude take it or leave it attitude but after I walked out he began a barrage of “reevaluations” and phone calls to his supposed "friends in the lending industry" to get me a better deal. He even insulted me in the middle of the negotiation regarding my wife's income (even though she was not a co-signer) and repeating the fact over and over that two of the lenders he checked with wouldn't make the loan. I knew of course that there are several factors that contribute to why banks will not lend to someone and many of them have nothing to do with your credit worthiness. Rick used horribly transparent negotiation tactics that were both insulting and comical at the same time. In the end through a combination of reducing the rate and the price of the truck he got to a number that I could live with but was still about half a point higher than I later found out I could get.

Do your homework on current interest rates and know where you are credit-wise before you walk into this place. Pay very close attention to your Retail sales contract. Specifically the actual cost breakdown (with interest rate) and the section on fees and amounts paid to others on your behalf. Everything you are actually being charged must be listed on this document. There will be a ton of documents to sign. Make sure you read and understand them. A good deal of the really pertinent information will be in bold print (thanks to consumer protection agency).For example they hard sell their Protection Plus Warranty. Ill let you Google that little gem on your own. Its sometimes called “etching” or “theft deterrent”. It is in my opinion worthless to the end user and a profit center for the dealership. I asked for it to be removed several times and it was not. I was told “we already put it on the car”, “it has to be on every vehicle we sell” and finally “we discounted the price of the vehicle for the cost”. None of this is true. I get that dealerships are not charities, they need to make money, but there is a right way to sell things and a wrong way. Beyer does it the wrong way.