Nielsen Jeep Chrysler Dodge Ram of Morristown — Attraction in Morris Township

Purchased my new 2019 Ram 1500 here. Rolando my eventual sales agent was outstanding. Even after I was drawn to the dealership by the internet sales team baiting me with truck that they did not have on the lot. I emailed and spoke with Taylor and Dana from internet sales several times asking if the truck was actually there on the lot and they assured me it was. When I arrived I was told the truck just left and was being driven by a manager. The truck would be back in two days but of course it would not be in new condition at that time.

Rolando showed me other "ready to roll" and I decided on a different vehicle. I felt I came out on top because I eventually decided on the truck I bought which I love. Don't get me wrong there was the initial lowball offer on my trade and the "let me talk to my manager" shenanigans that are just part of the deal when buying a car from a dealership. However, with live up to date sales information available right on your phone, doing a little research on your trade value and just paying attention you can still get a decent price. I never felt Rolando was lying and he wasn't pushy however, everyone in a dealership is there to make money. Every smile, hand shake and presently is/are purposeful attempts to lower your guard and get in your pocket.

On to the finance guy. I have a credit score way above 800 and tick all the boxes lenders look for except for debt to income ratio maybe but that hasn't kept me from financing at exceptional rates on motorcycles, vehicles and my house in the past. I did an initial check via my credit monitoring site and a major lending site before I even went to the dealership and had an idea of what to expect as far as a rate. I had to ask the guy several times (I believe his name was Rick) what the rate was before he revealed a rate that was nearly double what I knew I could get. He started with a very rude take it or leave it attitude but after I walked out he began a barrage of “reevaluations” and phone calls to his supposed "friends in the lending industry" to get me a better deal. He even insulted me in the middle of the negotiation regarding my wife's income (even though she was not a co-signer) and repeating the fact over and over that two of the lenders he checked with wouldn't make the loan. I knew of course that there are several factors that contribute to why banks will not lend to someone and many of them have nothing to do with your credit worthiness. Rick used horribly transparent negotiation tactics that were both insulting and comical at the same time. In the end through a combination of reducing the rate and the price of the truck he got to a number that I could live with but was still about half a point higher than I later found out I could get.

Do your homework on current interest rates and know where you are credit-wise before you walk into this place. Pay very close attention to your Retail sales contract. Specifically the actual cost breakdown (with interest rate) and the section on fees and amounts paid to others on your behalf. Everything you are actually being charged must be listed on this document. There will be a ton of documents to sign. Make sure you read and understand them. A good deal of the really pertinent information will be in bold print (thanks to consumer protection agency).For example they hard sell their Protection Plus Warranty. Ill let you Google that little gem on your own. Its sometimes called “etching” or “theft deterrent”. It is in my opinion worthless to the end user and a profit center for the dealership. I asked for it to be removed several times and it was not. I was told “we already put it on the car”, “it has to be on every vehicle we sell” and finally “we discounted the price of the vehicle for the cost”. None of this is true. I get that dealerships are not charities, they need to make money, but there is a right way to sell things and a wrong way. Beyer does it...

DO NOT RECOMMEND - WILL INCREASE PRICES WHILE YOU TRY TO BUY A VEHICLE

I'm writing this after a very disappointing and frustrating experience attempting to purchase a truck.

I called Breyer on the afternoon of 4/15 to inquire about a truck that they had on their lot for a few months, stock # BD8085A. I spoke to a sales rep who was very personable and helpful. I explained that I live about 90 minutes away, and while I understand that they don't typically negotiate pricing over the phone that I was very interested in this truck, and that if we could strike a deal that I would like to leave a deposit and come pick up the truck on Saturday. At this point the truck was listed on their website for $33,197.

I mentioned that I had seen the truck listed for $30,800 a few weeks prior and that if we could agree to a deal close to that price I would buy the truck. The rep said that he would need to inquire with management on the price history and that he would call me back.

Later in the day I spoke to the rep again. He said that his manager was very busy, and that he would call me back in the morning. He called back in the morning, and I missed his call. When I called back shortly after he was gone for the day, and I was referred to another rep. The new rep advised that the truck was $37,777. I was quite surprised that the price had increased 14% overnight, but the rep could not help.

After learning of the sudden price change I called Rob Zalusky (Used Sales Manager) at the number listed on Beyer's website. Apparently this forwards to Rob's cell phone. Someone should tell him because he called back and was surprised that I had his number.

At any rate Rob could not help either. The price had changed overnight and it was what it was. He did suggest that if the truck did not fit my budget that Beyer did have other inventory available. I explained that it was not a matter of affording the truck and that my complaint was that I was not very pleased with what appeared to be shady and unprofessional advertising and sales tactics. Additionally the truck now cost more than better optioned trucks with less than 30,000 miles. I was very interested in the truck before the 14% overnight price adjustment.

I asked Rob to have his manager contact me, and a short time later I received a call from Nick Lutz, one of the 2 Sales Managers. Nick was very personable, and despite my frustration as a disgruntled potential former customer he was very professional. I explained my disappointment and frustrations to Nick, and while he was very apologetic there was nothing he could do either. We talked briefly about the commodities supply impact on used car pricing, which is a bad excuse for a 14% price increase. It actually also appears to be old news; Chrysler announced that they were closing some plants over 3 weeks ago, and it looks they had already updated the price on 3/23 ($1640 increase) and then again on 3/31 to reflect that news.

I find it extremely unprofessional and frustrating that while I was waiting for communication to facilitate a purchase the price of the truck increased by 14%. This truck was on their lot for over 3 months from $30,800 to $33,197 and while I'm waiting for a response the price increased 14%? This is extremely untimely, and quite frankly comes across as shady and unprofessional. Clearly the sudden demand for their used vehicles must not have been well communicated to their sales team either. While this was extremely frustrating I am glad that I did not waste time driving to the dealership for the price to increase while I was there, or test...

Ill only put 2 stars because they were slightly sorry for the inconvenience. While surfing CarGurus, I found a 2014 Dodge Durango listed for sale on their website. The pictures of the car looked OK, but it was unwashed and had "not for sale" (should have been a red flag!) scribe on the window. I was curious, so I put in a request for more details on their website. I was contacted by "Kyle" about getting in for a test drive, to which I asked for more pictures, namely interior. After a few "miscommunications" - IE other car pics sent, I finally received some interior pics. Not to my surprise, they were just as bad as the exterior. I asked Kyle to let me know when the truck was properly detailed so I could come up to look, and show my wife who is the bigger critic. While we planned for the weekend, he called me Thursday to say that a taillight piece was being ordered and that the truck wouldn't be ready until after the weekend. Promptly on Monday morning, Kyle called and said that I could come up to test drive it and it would be detailed. I told him that I would be up on Tuesday, around 7pm (about a 40 mile drive). He said great, and to ask for him. While I arrived about 15 minutes early on Tuesday (287 traffic is unpredictable) I figured it wasn't an issue, and continued to the front desk. I asked for Kyle, to which I had a slightly bewildered person (she was nice) realize after a few seconds who I was looking for. This was my 1st inclination that "Kyle" wasn't my sales guy... The next few minutes several gentlemen asked me how they can help to which I replied "I'm waiting for Kyle"... Finally a nice salesman (I can't remember his name, but he wasn't Kyle) said that while Kyle was internet sales, that he would be my salesman. I asked to see the 2014 Durango RT that I had traveled up to see. He said "oh I think its still in detail, lemme go check" I figured OK, its just getting the finishing touches.. I have my wife up there and this will be her vehicle... 1st impressions and all. I could tell by the salesman's face when he brought the car around that I wasn't going to be happy. To say that the engine bay was detailed and the truck was "washed"..that Ill agree. The interior however...... Honestly I've never seen a worse interior in my life. I cannot describe the stains, soda, wear, some kind or white film on everything and general smell that would convey how bad this was. It wasn't even started to be cleaned, and honestly I don't know how they would ever be able to. I told the salesman "this thing is rough, its only 5 years old!" He really couldn't provide any answers beyond what we could see and while we still looked at it for another few minutes, we were disgusted. You want to talk about a terrible ride home? To say my wife was angry...is an understatement. Over all, it was a huge inconvenience. However, in retrospect I'm glad I saw it in that shape and the "perfume was off the pig", or so to speak. It saved me from having to deal with...