URB Cannabis Dispensary Flint - Mt. Morris — Attraction in Mount Morris Charter Township

I called ahead to check the stock of something and was told they had over 1000. When I arrived they only had 26. I double checked I called the correct URB as well in case I made a mistake. I gave them the brand and strain when calling so I'm at a loss on where the confusion was. I also changed my plans around last time to show up before noon to receive the discount. The manager took my order and did not apply it. (Non discounted item as well) Online ordering you're not allowed to order a quantity higher than 12 of the same strain prerolls. I've considered multiple times just spending less so I didn't have to come inside if I wanted more than 12 for pickup. This is bad for business. A lot of places offer 28 preroll packs so it's known in the industry that a portion of your sales will be more prerolls than 12. I also want to stress this is NOT a great area safety wise. Someone committed a violent crime at the gas station across the street in years past. This URB location forces customers to argue or unnecessarily confront each other just to order and management watches and doesn't speak up. There is no system staff has in place to call the next person in line by name. If there's a line you'll be skipped and staff takes whoever walks up to them first. This isn't wise. This is coming from someone who's lived in this area for years. This is a bad situation waiting to happen.

I really like URB itself, and maybe the manager is worn out with it just opening. They're dropping the ball though and most of these things it's been on them to have a better system already implemented. I noticed when I kept getting skipped in line to order, the door person gave management enough time to do something. When management did nothing the door person then came inside the room, apologized for what was happening, and took my order. It spoke volumes that the manager standing right there didn't act when it was happening and left it up to other staff to...

I was so glad you open one closer to me than having to goto vassar. I've been to this location here a few times since 420 and ive loved it great people great vibes. The last two times ive I've had the worst experiences with the same lady. I brought my niece here, her first dispo she ever went in. she ruined it for her very rude, impolite never smiling not once. Her name is Kenz and ive never experienced such poor service at any dispensary. I felt bad for bringing my niece there and didn't even want to spend my money with her. When told the people at the front desk they knew who I was...

Every time I place an order on their website, I get an email confirmation, but when I arrive, they can never find the order. Today I called ahead to make sure they could see the order and the woman I spoke to was very rude, telling me to place the order again. Why would I place order after order? Fix your ordering system. She then said I didn’t like her answer. Of course I didn’t like being told to place the order again. Why wouldn’t she just take my order over the phone? Childish and unprofessional. I’d...