Joe's Computer Shop — Attraction in Murfreesboro

Extremely poor experience, the only good thing about the place was a nice man who worked there I believe named louis. Brought my macbook in 1/20/2021 for diagnosis and possible fix,( it was stuck in a startup loop and I suspected there might be something wrong with the hardrive) didn't hear from anyone for two weeks and decided to call to check up, was put on hold for 15 minutes and when I hung up and tried to call back nobody picked up, it was almost their closing time so I decided they were probably busy, tried to call the next day with the exact same response, phone answered asked who we were told to give them a second put on hold for over 10 minutes never spoken to, had another person call throughout the day and they had the same thing happen. I decided to go in person on my next off day, while we were there they told us that they had to order a part but could not tell us how long it would be for it to come in or for them to fix it, there was a gentleman there who told us he had been coming to joe for years and he praised him highly, shockingly we then overheard joe heavily try and oversell this man on a new hard drive that was completely unnecessary to the point where even the employee was looking at him funny, trying to point out why he wouldn't onldy for joe to look at him and him stop talkin.They promised me they would give me a call as soon as the ribbon was in and I decided to wait and see, another two weeks flew by with both me and another person calling trying to get someone to talk to us and tell us what was going on always being put on hold and then nobody would answer the phone when we tried to call again. 2/22/2021 I decided a month had passed and surely they would have some answers, I went up there, first they couldn't find my computer and had to call joe, he told Louis he had fixed it but when Louis started it up nothing had changed. he didn't have any answers for me and said joe would and that he would call me as soon as he came in. hours passed and we decide to call and see if he had come in store... surprisingly we were out on hold and we just decided to go back and get it even if he wasn't there, we get there and you can hear joe in the back behind the wall yelling at Louis and when Louis tells him that we were here cause joe needed to tell us what was wrong he said in an extremely nasty way that "she can wait it'll probably be 15... make it 20 actually tell her it will be an hour" and told him to put my ticket back to the side and since I could hear him I replied Back that I just wanted to take it back right then because they had it for a month and I need it fixed. he yelled at me telling me that I can wait then because he needs to put it back together. I then look into the little hole they had and saw my computer sitting there completely intact. pointed to it and said that's the one, he yelled again telling me he spent all this money on parts and he needed to take them out ( these "parts" weren't even worth $40) I was upset at this point and yelled back that he never told me or had permission to put parts in it, he told louis he couldn't deal with this and walked out to the very back telling him to give it to me. can't stress how nice Louis is but joe is an extremely nasty man. I lost my $40 deposit of course. I needed my laptop because I am an online college student I paid $40 for them to have my computer for a whole month, my semester ends in a week and half I had to do this entire semester on my phone, I Regret ever leaving it there. 2/22/2021 took it to a different shop (on middle tn blvd and broad st) and the man told us he'd have a diognosis by 24 hours...we didn't have to pay up front, they call you to tell you what's going on, what the problem is and to ask if it's okay for them to try and fix it before they do, seriously one of the biggest mistakes of my life was to...

(Warning: This will be a long one) I have an HP Omen 16.1 Gaming Laptop. Recently the screen had gotten these ugly horizontal lines on it. Nothing major but for my main laptop I wanted it fixed, quickly. I took it to BestBuy (where i had bought it) and a member of the Geek Squad recommended me to Joe's saying that "they do their repairs inhouse versus them sending it to HP to get repaired". I was like "alright ill just take it there". I checked here to see the reviews and they were quite good, so I went through with the plan. I took it to them, liked the price, thought they seemed to know what they were doing, and had them order the part. I was told the part would be in later that week and they would call me when it gets here. The next week comes and no call, so I call them thinking they were busy or the part hadn't come in yet. I was told it had, so I went up there to drop off my laptop. When I arrive, they grab the screen that is supposedly mine and tell me that it should be done by the next day or two. Again, I am told they will call me. The next few days pass, no call, so I call them. I was told it wasnt done, but Joe would be getting to it very soon. I think, "Alright whatever they were busy, fine, wouldve been nice for an update though. It is what it is" the next day or so I call again and I am told that he hasn't finished it yet and it should hopefully be done by the end of the day. Two days later I call, and Joe tells me that the part is wrong and to get the correct one before a MONTH from now it would be $30 for shipping. I relunctantly say fine and the part is ordered and will be delivered in a week. They tell me they will call me or I can call them on a certain day for an update. A week goes by and I call them on that day. I was told the part is here and Joe is working on it, shouldnt be longer than an hour or two. I say "Alright great call me when it is finished" they say "yup". Another day or so passes and I call them. Joes answers and tells me that they need to order the part for the THIRD TIME because this one is ALSO wrong. I get angry, because duh who wouldnt be after 3 weeks of dealing with something that shouldnt have taken longer than 1. We go back and forth, they will no longer fix it, I pick up my laptop and bring it home. I get home and notice that the bezel wont close, my battery isnt being recognized, and the bottom cover feels slightly loose. I flip over my laptop and there is a CRACK in the cover from where they tried to open it and clearly did a poor job. I remove the cover (correctly because apparently they cant) and my battery isnt connected and the thermal cover for my GPU is loose. I put everything back together and order a portable display (because im not making the mistake of sending it somewhere again). Thankfully it still works fine. Moral of the story is: If you want to baby sit grown men, have your computer returned to you in worse condition than when you gave it to them, and risk throwing money away. This place is great. I shouldve just sent it to HP and paid the extra money. At least then it wouldve had a greater chance in being replaced correctly. Don't make the same...

I had a custom built computer that had held up extremely well for five years or more, but one day it suddenly went to a blank screen when I cut it on. It was like there was no computer hooked up to the monitor. I know a bit about computer, and I helped put this one together when it was built. So I started trying everything I could think of, and then I went to searching the internet on my labtop looking for anything I may not have thought of. I spent two or three weeks working on it myself and could not make any progress, but I was convinced it was a bad video card and couldn't figure out why the brand new one I bought wouldn't work. I finally took it into to Joe's and even though he was extremely busy he found time to work on it that day. I spent almost five hours watching and helping when I could, but he fixed it when I honestly think I would never have gotten it. The reason it took so long was most likely my own fault as well. When I first brought it in the second thing he wanted to do was check the power supply, but since I thought I knew something I assured him that the power supply was most likely fine. I told him this because it had just been replaced a few months before, and so we spent hours going through other tests. When it was starting to look like we may not get it fixed he decided to go ahead and check the power supply anyway. It turned out that there wasn't just one problem, but instead there were two issues that were both serious alone. When he put his tester power supply on and changed the ram to a different slot than I had it in the computer booted right up and worked perfectly. I would never have found both of those on my own and I am skeptical that another computer repair place would have done anywhere near as good a job. I know they would not have been as patient with me and explained as much as Joe did, so that not only was my computer fixed but I understood what he did to fix it and why it wasn't working to begin with. Joe's Computer Shop is also willing to work with you on the price more than any other shop I have seen, and that was a huge help to me. Personally I will not be taking my computer to any other repair shop in murfreesboro as long as Joe's Computer Shop is open for business. If you ever need to find the place it is across the road from O'Charley's on Memorial road, in the same parking lot as The Grumpy Book Peddler. Once again this place has my highest recommendations, I don't believe you will find a nicer or more competent couple of people to help with any computer issue than Joe and his wife at Joe's...