Tractor Supply Co. — Attraction in Muscle Shoals

I was needing a Extra Large Dog Crate and when I Googled it the Tractor Supply store had the best price! When I called them tonight to find out if they had any in stock the gentleman who answered the phone was AWESOME!!!! He didn't say let me check my computer, but instead said if you don't mind holding I'm going to walk back there and put my eyes on what we have in stock! I was thinking to myself before I got to the store how nice it was that he was giving such great customer service and then when I walked in the store I stopped and asked the young lady at the front where they were located in the store. As soon as she starts to tell me that same gentleman I'd spoken with earlier comes out of a aisle and asked me if I was the one who had called earlier and when I said yes he told the other employee that he knew what I was wanting and would take me back to that department. The dog crates were on the top shelf so after he pointed it out he told me that he would be right back with a ladder. He goes and gets the ladder and calls another man to come help him get off the top shelf. After I pushed it to the front of the store I was just going to do the self checkout when I hear that first employee that I had saw as I came in the front door asking me if I wanted her to go ahead and check my items out on her cash register which I also thought was really nice since 99.9% of the employees at the other stores don't care how much you struggle to go through the self checkout as long as you don't ask them to help you do it!! So once she gets me checked out through her register the gentleman asks me if I want him to come outside with me and help me get the dog crate into my vehicle? By that point I was totally blown away by the actions of two out of the three employees who gave me such GREAT CUSTOMER SERVICE TONIGHT!!!!!

The only thing I'd suggest is for them to let someone know how heavy a item is before they come to the store to purchase it and then maybe suggest having it delivered if it's very heavy just in case they have a hard time getting...

First off 2 of the 4 employees were not wearing a mask at all. The cashier and stocker were not wearing one at all, a young woman who I believe works in the costumer service section had hers on her chin. The only one I saw actually wearing one was management because he was telling the maskless man where to move things. Because of the public health crisis that we are currently dealing with in our community I have no intentions of shopping at tractor supply again, if this is their response to a pandemic. Second, I was there for dog food and a heater I found online and it said there was one in stock. It's in stock alright and has been returned twice because it doesn't work and they put it right back out. I took photos of the two return tags both in different handwriting and dates. So Tractor Supply knowingly sells broken merchandise? Between seeing broken merchandise being resold more than once and the person who would be taking my money and being direct contact with me not wearing a mask and management seeing it and being okay with it. I will no longer be shopping at Tractor Supply for any of my home needs or...

I wish I could rate them higher, but they are constantly out of the food I feed my pets. If they aren't out of it then it's usually in the back and not on the shelves, so we have to hunt down an employee to go check..which leads to another problem..not enough employees! My boyfriend needed propane one day and there was no one there that could help him, so he just left and went somewhere else. I actually like the Tractor Supply brand of pet food, 4Health, but it's sad when they are consistently out of their own brand. I do not like swapping to another food constantly, so I'm probably just going to find another brand that I know I won't have issues finding when it's time...