G & G Lock And Safe Co. — Attraction in Nacogdoches

If you want to be threatened and intimidated just for realizing you can’t afford something, this is the company for you! They pulled up to my property, and before they even touched anything!! I immediately told them “I’m very sorry but I wouldn’t be able to afford the service” after realizing I didn’t have the cash on me. Instead of handling it like normal adults, the worker immediately got angry, falsely accused me of “theft of services” (even though no service was done) 😭😂 and then sarcastically and threateningly said, “good luck trying to open your car door!.” Apparently, just existing near them is considered theft. If this is how they treat someone who simply had a change in financial situation, I can only imagine how they treat paying customers. Avoid this company unless you enjoy being harassed for no reason.

Reply: With all due respect, your response is completely misleading. I did not receive any service — your technician arrived, and before a single task was performed, I immediately informed them I could not afford the service. Simply driving to someone’s location is not theft of service under the law. Theft of service requires that an actual service be performed and accepted — neither of which happened here.

If your company wishes to charge a trip fee for showing up, that fee must be clearly disclosed and agreed upon beforehand — not invented after the fact. At no point was I told that scheduling a technician would cost me anything if I canceled before work began.

Additionally, your worker’s behavior — falsely accusing me of theft and making sarcastic, threatening comments like “good luck opening your car door” — was completely unprofessional, inappropriate, and frankly disturbing. I have every right to protect myself from intimidation and misinformation, and I stand by my review.

Future customers deserve to know how your company treats people — not just when jobs are completed, but when...

I would LOVE to give this place 0 stars! I had a situation where I was locked out of my vehicle during my shift at Pizza Hut as a delivery driver and so my manager had to call G&G for me. My phone was also in my vehicle and in result I had to give up all of my tip money to cover part of the bill. The man that helped me assumed I knew how much the total was but again, my phone was in the car and I was forced to used random stranger's cell phones in Spring Creek. I told the G&G employee I would pay the rest when I could. My mother informed me that Geico can still fully cover me for this incident so all I needed was my receipt. I misplaced my receipt so I, today, went to G&G to receive my receipt and politely explain to them what happened to me and how we can resolve it and I instantly was scolded and felt insulted. A tall Caucasian man, red-toned skin, was very rude to me, laughed at me in a chuckle after I said I lost my receipt, and told me "the next time you say you are going to pay for something, you need to ACTUALLY pay for it." Are you serious? What do you think I was going to do? Apparently Pizza Hut has given G&G $30 store credit in return for my remaining $26 but I was not informed with this information until just now. So I told the man to have a nice day because I got my receipt and I am done now and THEN the man that helped me saw me outside after in my vehicle and then proceeds to egg on the rudeness and said "yeah the next time you say you are going to pay something-" and then I rolled up my window saying "have a nice day" and he continued to speak to me rudely. I don't know why voices had to be raised to get a point across but I will not ever just sit there and take this. Never using this company again even if my life...

Brought my vehicle in to to have a door lock fixed. A few weeks later, the lock quit working. Brought it back to them. A few hours later, I get a call. My vehicle's ready for pick up. After they make me wait for an hour, they try to charge me full price for repairing their work. Then I found out that they had not actually repaired or replaced the lock either time. They just stripped it out (making it less secure) This was their idea of "repairing the lock", just remove more & more of the damaged pins/wafers. They didn't inform me they were doing a "patch job" instead of a repair. When I found out & complained about this, I was told, "Well, we don't have any of those locks in stock."

When I got my truck back the second time, parts of the door panel were in my floor board, & they damaged something in the speaker covers. They keep popping off now. Never had that problem before I brought my truck to them. Several other parts of the door panel they took off to gain access to the lock no longer fit properly & have gaps. They even told me they used my vehicle to train the new guy on how to remove door panels. Apparently his lesson was a failure, and my vehicle paid the price.

Anyway, I'm complaining about the crappy job & the fact they want to charge me full price to fix their screw up. The tech, (who was actually a very nice guy) goes to talk to the boss in the other room. I can clearly hear the boss throw a fit, & tell the tech, "Fine. No charge, & tell him to never come back."

Here's the kicker. I'm the guy that's done the vehicle graphics for their company for... Gee, 15 or so years now. I will NEVER be doing business...