El Ranchero Restaurant — Restaurant in Nacogdoches

I've always loved this place....go at least once every couple weeks, but they have lost a customer! Ordered a large order on Mother's Day, and they gave my husband the wrong order. Didn't know it had happened until he pulled up in our driveway ( we live 20 minutes from the restaurant). They called and realized their mistake, he offered to bring the food back (hadn't been touched) and they insisted that he just come get the right order and keep the wrong order. The girl assured me she would "take care" of the bill because now he's traveling another 40 minutes to and from....and not to mention we have 8 people sitting around waiting to eat. 3 days later, still no credit on my CC, so I call and ask about it....the girl that answered said, "Well, since you guys kept the other order my manager isn't going to refund any of the money." DO what??? I was instructed that he couldn't bring it back....so we didn't have choice. Terrible customer service and we won't be back....lots and lots of other mexican places in Nac! My next call will be...

I dont usually rate restuarants especailly during these trying times when help is non exsistent and places are short staffed.. My wife and I have been eating at this restuarant for 15yrs.. We have never had any real problems, always good food, good service no complaints.. BUT. tonight was a total.disaster.. Or Queso with ground beef came out with no beef in it, the waiter brought us a saucer with some cold ground beef..Then he comes out 15 minutes later and says they messed up our orders in the kitchen, so they were gonna re-do them.20 mins later he brings my wife a cold plate of food with a cheese enchilada that you could have used as a weapon it was so hard.. I never got my plate after watching my wife pick thru what few good morsels of luke warm food she could eat.. The waiter walks past our table and starts cleaning the table behind is.. HELLO.. I still havent gotten my plate.. Well.. needless to say when I confronted him he told is dont worry about paying for the drinks and chips and he was sorry We walked out for the...

Classic old school Tex-Mex with a twist. They have free margaritas.

I'm not a drinker, so let's get right to the food. First of all, they have good chips and homemade salsa. To me, it could use a bit more heat, but that's just me.

I also love their menu. The combinations are excellent. I had a combination with a beef fajita enchilada, tamale, crispy beef taco, and a puffed shell with queso. The enchilada was good, but the fajita meat lacked the grilled flavor. The tamale was well above average with a strong hint of cumin to it. The crispy beef taco was excellent and well loaded. And the queso shell was pretty standard, although the queso could've also used some more heat.

Like everywhere else, things are returning to more normal these days and El Ranchero is trying its best to adjust to people dining out again. The staff was hustling, but there was a wait to be seated in a restaurant that still had empty tables, but once seated, our server...