This hotel is a rip off. They refused to allow me to change my reservation saying it was thru a 3rd party, even though, the website where I made the reservation said thefredonia.com. The reservation receptionist said any reservations can only be changed thru the 3rd party company that made reservations as they are the ones who make or change reservations. So, I called the 3rd party that hotel Fredonia stated the reservation was thru, trying to change my reservation and check in date. After being on hold for an hour while the 3rd party was trying to call the hotel, (getting no answer on the phone), the 3rd party finally got someone at the hotel. The 3rd party came back on the line and said they were told the hotel wouldn’t let me change the reservation because “no one was there who could change reservations. They could only make reservations but not change them”. Huh? So I called the hotel, thinking surely the 3rd party misunderstood. The hotel receptionist said her manager wouldn’t be in until tomorrow and she can’t change reservations without talking to managers. She said no one there has authority to change reservations they could only make reservations”. I explained to the receptionist that if we wait till tomorrow to call, I will be charged for the dates I need to change. I’m calling 48 hours in advance now. If I wait till tomorrow it will be too late to change without being charged”. She said “yeah that’s just how it is”. I explained to her I’m calling before the deadline so I do not want to be stuck paying for it, since I’m making sure to call before the deadline. I asked if she could make a note that I called before the deadline and she said “no, you can just talk to managers tomorrow.” She said “the only thing you can do is call back tomorrow but yes you will have to still pay for the room for the night you were supposed to check in.” When I asked the receptionist, “okay, when I don’t show up on Thursday, my original check in date, will my reservation still be available on Friday where I can check in then and access my room? She said “no your room will be cancelled and you’ll still be charged because you didn’t show up for your original check in date on Thursday.” That makes no sense. Hotels change reservations all of the time. Plus, I’m going by the hotels own policy of changing my reservation in advance of the deadline. I called the 3rd party back and they were even surprised that we couldn’t change a reservation because of the excuse “no one with authority is here to change it”. I told the receptionist, we stay here once a month but I will never take my business back there. She was rude and unhelpful to say the least. I’m now going to be stuck paying for a reservation we are not even going to be able to use. We try to support the local businesses in Nacogdoches when we have to be there every month. We will not make the mistake of staying here again. I cancelled the reservation and will take my business somewhere else.