Lavender Nails & Spa — Attraction in Napa

Eh. Went for mani/pedi with my husband. Overall the place is very clean and well kept. We were offered water or wine. The massage on pedicure chair was good. Basically kind on the minimum expectation I have for nail places. Mani: 1) French manicure for as long as I have EVER gotten them is pink with the white added at the end. He did the white first and then shaped it with remover. It was just weird and I don't like how it came out as much. I actually feared he was not going to even use the pink so I made sure to hand it to him. 2) He did the manicure from one side of the pedicure seat so I had to sit awkwardly with my arm pulled accross my chest, which was uncomfortable and took away from the pedicure experience. Pedi: Paid extra for upgraded pedicure with extra massage. Did a good job massaging my legs, but what about my feet? When I asked him to rub the bottom more, he wiped it with a towel, seeming not...

Customer service was horrible. Spa is supposed to be calm and relaxing. I went in for a manicure and pedicure. Told the guy to shape my nails and cut my cuticles. He cuts me twice and seem like he didn’t understand what shape I wanted, I told him more than 3 times. Someone else came to help but she was irritated about helping. Instead of making me comfortable. She made me felt even worse for letting her know how I wanted my nails. They all started talking loudly around me. I had my AirPods on went to google translate and of course they were talking about me. I just sat there uncomfortably for my nails so dry. Never giving this place my money...

Hugh saved my nails! I’m in water constantly so regular polish lasts less than an hour and gels only a couple of days. Almost a year ago Hugh introduced me to dip and my nails have been long for the first time in my life and they’re ADORABLE! All the amazing things he can do with dip (which is not “dirty” with all the astringent steps to it...never had a single problem to worry about!) is so fun it makes me excited for my next visit which is sometimes 3 to 4 weeks out—these babies don’t break! Quality service, spotless and relaxing environment, and sweet people working keeps me with Hugh no matter where he goes. So glad he has his...