Round Table Pizza — Restaurant in Napa

About a month ago, I tried to order my usual Round Table pizza at their Lincoln Ave, Napa location, only to find they are "temporarily"(?) closed. After doing further research, I found that the Corporate Office of Round Table had filed bankruptcy so that it may financially restructure RT's debt.

Certain, corporate owned RT locations are being closed. Local, franchise owned RT will not be closed.

Recently, I tried to place an online pizza order at the only other RT location on Solano Avenue. The RT website WOULDN'T allow me to place an order & provided me a local number to call (I assume it was the Solano location?). When I called this number, it immediately went to an answering machine that told me, "we are unable to answer the phone at this time. Please call back later." After trying unsuccessfully to reach someone by phone to place my order, I just gave up. I bought a pizza at MOD on Soscal Avenue instead.

I don't know if the Lincoln & Solano Avenue RT's are corporate or locally, franchise owned. If they're both corporate owned locations, it's possible RT's Corporate Office may decide to close one or both locations in the near future. Who knows what's really happening with the two RT's in Napa? I know very little. I am just sharing what I have experienced lately at...

I ordered a pizza online and waited over an hour.. called and it goes to a call center .. I tell them my situation and they transfer my call to the store. They told me my pizza was out for delivery and should be there soon.. ok, that’s fine.. another 45 minutes go by and I have to call again… same thing, call center and transferred… a very rude woman answered and I politely asked if there was a problem because I still hadn’t received my pizza. She rudely says, nope.. it was delivered and I say, no.. ma’am.. it wasn’t.. and all she kept saying was yep.. and I’d say.. umm.. nope… no apologies or anything. I tell her that I wanted it refunded back to my card and she said,… yep. Ok.. and hung up… I can’t believe that is how calls are handled now and it’s sad. Round table is a very good quality pizza, but this was a big disappointment in costumer service . I went in to the actual restaurant a few days later and ordered in person and waited.. I recognized the woman’s voice from the other day. She was rude to a lot of customers picking up pizzas and was bragging about not having to take calls anymore and how it goes to a call center now… i understand things get busy and sometimes places are under staffed. But, this...

So I just happen to be in Napa really as the result of unfortunately doordash has been a lot slower lately so even though I had briefly work to my hometown of Santa Rosa earlier today and also worked for a pretty short amount of time in Sonoma well surprisingly Napa has been the most busy for me so far today. I would prefer not to have to travel this far to work but at least I made some earnings before I got here but Napa's been the best so far and this is my first time at this round table Pizza and I actually was kind of impressed. Most of the time when I see at least two other Dashers besides myself waiting for orders and another customer just waiting for his own to go pick up and then additionally a customer saying they wanted something else with their order before they left, the restaurant tends to fold and crumble and just not get anything done on time but in the case of this one I'm actually surprisingly impressed.

They had everything ready whether it was my order or the two other dashers. The only wait was the fact that it was just one person at the counter having to help everybody that was there, but she got through all of us pretty quickly so I'm pretty impressed. The five stars is well deserved in my...