Lake Lawn Metairie Funeral Home & Cemeteries — Attraction in New Orleans

My family is from New Orleans and we have a lot of our family members at Lake Lawn Metairie Funeral home and cemetery. Most of our experiences have been pleasant but our last one this past weekend on February 2 was less than impressive. The part that was most bothersome was that on my grandfather’s tombstone, his date of death was incorrect. He was being buried with his wife whose birthday is in January, but the tombstone red “Ja” as the “N” had fallen off. It should be an expectation that this would be checked and double checked before the actual funeral procession occurs, and yet, it had not been addressed prior to us saying our goodbyes. At the end, we were also told that all of our personal items from the service would be gathered and ready for us to pick up at the funeral home. Once we got to the funeral home we were still missing some of the items that we had used for the ceremony, including two flash drives that had all of the photos and memories of my grandfather and his life. We had to seek these out ourselves and by the time we got there, another wake was set up in the room we had been in, so we were unable to get the material ourselves and had to wait for someone else to gather it for us. For such a hard time, I would expect the funeral home to take care of everything so that the family does not have to worry about anything on such a hard day and I hope that we don’t see anything like this...

We had my grandmother’s funeral here the past weekend and I was very disappointed with one of the staff members. She was the first person we spoke to about all of this in person. My uncle and I have never planned a funeral before and I just felt so overwhelmed. She lacked empathy & compassion. I know it’s a business but you also want to promote your business through word of mouth. If your customers are happy they will tell others but it does go both ways because I will not recommend your facility and have later heard others dissatisfaction as well.

Ken Shields from the burial side was exceptional and went out of his way to answer some questions regarding pricing for the funeral side of things. She had the attitude of, this is the price & if you don’t like it you can go some where else basically. All about the $$$ and not the customer. I feel like in this type of business it should be like working in the healthcare field but she totally missed that part… compassion part! You should treat people like the way you would expect to be treated as well as your family members. I am giving 3 stars because there are others who were good to us. Whoever did the makeup for my Granny, GREAT job! Lauren Appel, she knows what compassion is and how to treat people with respect, I really appreciate all she did for us. She could teach Kailyn a thing or two. The greeter was very kind and thank you for gathering all...

The care that Lake Lawn gives is absolutely unmatched. My family tomb is at Lake Lawn, but I wanted to shop around because I’m 25 and I don’t exactly have a large amount of funds for my dads services. I did a lot of research before deciding which funeral home and crematorium to use but everything came back to Lake Lawn. When I say everything came back to Lake Lawn, I mean no one else showed the patience, sympathy and knowledge that Lake Lawn did. I had waited for my meeting and was under the impression that would be the time I would see my dads body for the last time. They told me I would need to make another appointment and you could see my face turn white. I had a flight to catch the next morning back to my home in California. I was distraught I’d never see my dad again. They excused themselves and pulled strings to make sure I could see my dad that day. They even sent me personalized notes to my home in California and sent me a large laminated finger print of his. I still have it on my fridge. Tiffany - I want to give you the biggest thank you. You really went above and beyond for me when I was lost. When it comes down to it, no one knows how to navigate such an enormous loss but I thank you for helping me...