Bath & Body Works — Attraction in New York

I stopped by here because I work nearby and I decided to pop in after my shift to pick up some scented foam soaps. There was a short line when I arrived outside as they are limiting the amount of people in the building and it was probably about 5 minutes before I actually got in. They instruct you to just grab a paper bag and fill it with your items to check out as they don't have any of those reusable shopping baskets anymore due to covid which is understandable.

Anyway, this place was fully stocked with their fall scents and Halloween stock. I got a little carried away wandering around in circles trying to take it all in. I was looking for a cherry blossom soap, the foaming version and I couldn't locate it anywhere. I asked an employee, who was super nice and tried to find it for me before letting me know they were out. However, as I waited on line, he'd found the last bottle in the stockroom and gave it to me. Talk about customer service, I was so delighted. I hadn't asked him to go out of his way to find it for me, because y'know it's just soap, and there were plenty of other scent choices for me to choose from. But it was just kind of a nice experience. I'm sad that I didn't catch his name to give him the proper recognition he deserved.

Overall, the staff, were super friendly and patient. They apologize for the longer than usual wait time for check out and try to get you out the door in a timely fashion. I totally appreciate the measures they're taking to protect everyone's health and safety, and am super pleased with my first visit to this location. They left me with a great first impression and I'm looking forward...

I went to this store to pick up the items I purchased online. At the store I was greeted by the associates letting me know all the sales and where to find certain items. I picked up a few things to purchase. I went to the cashier to pay, the next available cashier I went and said to her I have a pick up an online order, quickly she responded with a heavy accent “not here you have to go over there” and screamed “next”?

RUDE

I said to her “I have things to purchase” I put all my items on top the counter including a white tote bag. She asked if I needed a bag. I said no I will put it in this, showing her the tote bag. After she rang everything up, I took my items and put them in the bag. She then said, “you pay for the bag”? Um there are two people, you and I and between the two of us one of us is the cashier and it’s not me. I said no, I thought you rang this up. She said no then took it and rang it up. I’m not sure why SHE was in a rush, but the store was not crowded SHE was in a hurry for whatever reason. Other than that, everything else was fine, the store had all the items I wanted and other associates were very helpful and friendly and took time to help me find...

​I recently had a fantastic shopping experience at Bath & Body Works, all thanks to an employee named Bill. From the moment I walked in, he was incredibly attentive and helpful, making the entire visit a pleasure. ​Bill's customer service was truly top-notch. He was pleasant, approachable, and genuinely seemed to enjoy helping me find what I needed. When it came time to check out, he was not only efficient but also very informative, sharing details about the products and current promotions. His friendly and helpful attitude made the transaction feel personal and positive. ​It's rare to encounter such excellent service from start to finish. Bill is a great asset to the Bath & Body Works team, and his dedication to providing a great customer experience definitely deserves to be recognized. I highly recommend seeking him out for any assistance you might need...