Decor Gallery and Framing — Attraction in New York

DO NOT MISTAKE THIS PLACE FOR THE OTHER, HIGHLY RATED, DECOR ART. THESE GUYS HAVE OBVIOUSLY RIDDEN ON THEIR COATTAILS AND ARE COMPLETE SCAMMERS.

Dropped off a piece of art that's been in the family for 40+ years to get glass installed on 28 December. I chose museum glass and was told it would be ready in a week, at a quoted price of $155. I return a week later. Am told "a couple of more days." I come back two days later - same thing again.

This continues several times, and I'm told two weeks in they tried to install a cheaper glass and it just wasn't working, that they need more time. Finally it's ready on 19 January, more than three weeks later, and I am charged $270, almost double the quote. Having been without the work for almost a month, I grudgingly pay, just so I can have the piece back.

Two months pass. The glass starts to lift. Annoyed, but assuming they will take responsibility and fix at no cost, I drop the piece off again 26 March 2018. Again, "a couple of days." I check in two days later. "Need more time, another few days." Check in again, "need more time." On 11 April, I swing by. Piece is not ready -- hasn't even been worked on, so I just take the poorly framed work home with me, completely frustrated.

Short of the long, in a span of 19 weeks, they had my piece for six weeks, charged me near double for shoddy work they wouldn't fix. I CANNOT recommend this place -- find the multitude of others that are...

I went here to have my NYU Senior Thesis Exhibition images framed. Obviously, this event was extremely important to me as it was the culmination of four years in University. After visiting many frame stores none of which felt right, I accidentally stumbled upon Decor Art Gallery. Raichan was extremely friendly right off the bat and made me feel much less anxious about making the right framing choices. She knew exactly what would look best with my work and made me feel confident in my final decision. She then quoted me about $100 less than any framer I have been to previously. She also gave me a great discount considering I was framing five VERY large photographs. (47in x35in). Considering this was my thesis project, I was an anxious mess and worried about my pieces being in good hands, but throughout the entire process, Raichan was on my team. Each piece I had framed was so carefully handled and given lots of care and respect. Everything was on time (even when I had to ask for the pieces to be ready earlier than I had first said). Each piece was carefully bubble wrapped and Raichan even carried them herself to my car. My framed work looks amazing and Raichan was not a pleasure, but an absolute joy to work with. If I ever need anything framed again, I know exactly where I'm going....

Last month I brought a project to Decor. The New Yorker magazine ran an article about my work at NYC Parks, which included a personal caricature. I purchased an original print of the caricature and asked Decor to frame it for me as a gift for my parents. Yosof suggested I also include a copy of the article as a second panel in the frame. He offered to do the layout if I could send him a link to the article. I wasn't confident in how it look but I decided to take his advice and go for it. When I picked it up a couple weeks later, I was absolutely delighted to see how well it turned out. The quality of workmanship was immediately apparent. The caricature and article were laid out in perfectly balanced symmetry within the frame. Decor clearly put significant effort and care into creating this new family keepsake. My parents absolutely love it and have featured it prominently in their house. I have since recommended Decor to several friends and associates. I look forward to working with them...