Tldr: awful customer service, mediocre quality of work, and high prices.

Brought my Lexus LS to this shop to road force rebalance my new tires that were vibrating. I chose this place because of good reviews, good pictures of clean space and pictures of nice cars. My expectations were of higher prices and better quality of work and service. They rebalanced my tires and said 2 tires are good and 2 tires are okay even though the road force machine disagreed with them and highlighted 2 tires in red and yellow. They also told me that they moved those 2 tires to the back. However, one of the wheels I have is new, and it stayed in the back. Regardless, tirerack agreed with me that those 2 tires need to be replaced. They shipped tires directly to eudm. I came back to install and asked 3 or 4 times before service to double check that the rear tires are bad before replacing them with the new tires. The Asian guy (owner?) agreed and repeated after me, saying they'll show me before and after numbers. They didn't do that. They only showed me paper of road force variation in lbs for 1 of the wheels after replacement. When I asked them why they didn't double check as we agreed. He said they couldn't do it because it was "new tires." After I mentioned that I explicitly asked them to do it 3 or 4 times before the service started, he said they don't do that. "Their job is to replace the tire." He then offered to test the remaining 2 tires to make sure all 4 tires are the good tires. Only to change his mind in 1 minute, saying they won't do it. I said, "Fine, put the old tires in the trunk, and it'll be reflected in their review" (since I can not force them to do what they agreed on). When I said that, the guy blew up. He started shouting at me to "get out of here,"and "your attitude is disgusting." he shouted at me and told me to stop talking and listen to him. Of course, at that point, I was done listening to him. I reminded him I'm the customer, and he said he doesn't care.

To summarize, it turns out this place has terrible customer service and mediocre quality of work (they definitely bent pinch weld seam by using floor jack without adapter). They didn't follow through on the job that we agreed upon. And for all of that, they charged me $430. Do not go to this place based on the picture of nice cars thinking they are professional and have good customer service.