First of all, to be fair, the hotel was under no obligation to check us in before the normally scheduled time. However, here's the sequence of events. Before returning our rental car, I thought it would be more convenient to drop off my significant other and our baggage at the hotel. On arrival, the clerk told us the room wasn't quite ready but invited me to check in anyway. She directed me to a machine that didn't take my credit card chip in first, so I slid it and was accepted. || I even signed when completed. I then left to return the car, take the shuttle to the airport and have the motel shuttle take me back. Almost immediately after leaving, my significant other messaged me that the room was ready. However, the lady clerk was gone and replaced by a guy who informed her that they needed my credit card before she could get the keys. When she told him we had already done that, he continued to insist that the card was needed before a key could be given. What????? In addition to having already done that, I had already used that card to make my reservations. Most hotels simply ask me if I want to keep that card for my final bill. AND in addition to that, I had received an email offer the day before offering to let me check in early. At any rate, that left my significant other guarding the bags in a very warm lobby. When I returned, I asked what went wrong. She had no explanation, so without raising a fuss, I simply went through the process again. Before going up to the room, I asked her about the shuttle to the airport. She told me it leaves every fifteen minutes. However, the next morning, we went down to the lobby before 5:30 hoping we could take that shuttle to the airport (our flight was 7:45). That clerk informed us that the shuttle doesn't begin its service until 6 a.m. and only leaves on the half hour. As we sit there waiting for 6, we hear another family tell a similar story...that the clerk had told them that while breakfast isn't served until 7, there would be something they could grab and go. The morning clerk said he knew nothing about that and...no there was nothing to grab and go. || Obviously, there is a huge communication breakdown amongst their staff. To add to the aggravation, since we had a lot of time to kill the afternoon before, we asked if we could play cards using one of the tables in the dining area. We were told no, that was off limits. Seriously, a hotel with no gathering space? We had just spent the previous 14 nights in hotels that surpassed our expectations, so this hotel was a major disappointment. Little things can add up to a huge frustration.