I have been coming and ordering from duzan for many years now. Initially, the service and atmosphere were fantastic and I would always highly recommend the place to people I know. However, the restaurant and its service has gone down on almost biblical proportions in recent times. The portion sizes have decreased and yet regardless, I still came to give them business as a loyal customer. Today, I went to place an order for two platters and I was given the worst customer service known to mankind. The Latina girl who works in the back, packing the food decided to develop a petty squabble with me and withhold severing my food since other people who came after me were getting their orders before mine. I don’t know the exact reason why she had an issue with me, but here I am waiting for my food and she’s constantly giving me dirty looks. I had a feeling my food was packed and she was holding it and guess what? A new employee comes out and says my order is ready when I saw that order sitting for a couple of minutes. First, the lady at the counter says my order is taking longer because I ordered 3 sides (rice salad and French fries which probably shouldn’t even take long because they cook rice in bulk and have salad chopped up ready to go) . Then all of a sudden, the delay changes to the “chicken kabab takes longer to cook”. Which one is it? Right when they said that, it’s all of a sudden ready? So the chicken doesn’t take long to cook? Not to mention the chicken portion they gave me wouldn’t even take that long to cook considering it was a very small portion of chicken. Chicken doesn’t take 30 minutes to cook anyways. It is sad to see the current state of the business but i suppose that’s what hype and “high demand” does to businesses. I don’t know what’s going on over there but there are alternative restaurants with better service within the vicinity.

#makeduzangreatagain