FedEx Ship Center — Attraction in New York

This is the absolute worst experience I have ever had with any shipping company. On Tuesday I sat home all day, with my 9 month old, waiting for a specified delivery of medication that needs to be refrigerated. This is medicine for fertility treatments, that insurance only covers twice in anyone’s life time. Probably 15K-30M worth of meds.

My tracking suddenly updates at 3:39 PM saying a delivery was attempted. I am literally sitting in my house, waiting for the bell to ring so I can sign for the package. No bell ever rang. No one knocked on my door. I call and ask what’s going on. They say an attempt was made and there’s a photo of a door tag. LOL unless I am living in an alternate universe this is a total and complete lie. Did they take a photo of a previous door tag and just keep it as fake reference?? The speciality pharmacy calls the facility and explains the nature of the medication. The FedEx facility says it will personally call me and turn around to deliver the meds. No one calls. No one turns around.

The next day I am told the meds are on their way and will reach me by 8PM. Almost the entire day I am outside or by the window, with my 9 month old, waiting. Around 6:30 PM I sense this is a lie. I call and FedEx says oh wait no there was an attempted delivery HAHAHA WHAT and that the meds are back at the facility now. It’s late and I’m with my son and I won’t make it in time to pick them up- but if I had known and not been lied to five times all day about where they were, I could have picked them.

FedEx customer service now says they are at the facility and won’t be put back on the truck so I can pick them up. Half of them will have to be reordered for immediate delivery since I need to start the meds on Friday and the items will no longer be viable after this fiasco.

This is truly, truly truly disheartening, unprofessional, and horrible businesss, with absolutely no care for the customer. The worst part is while I’m sitting on the stoop yesterday a FedEx worker is delivering other packages to other people from the same facility! I ask him if he can help me and he pretends not to hear me and just keeps walking….

This is not the company my husband once worked for. This is trash.

If you have any decency at all you will respond to this post with a direct number.

UPDATE: OMG they literally shared a fake photo of a random door with the same door number. Not my door! How is this worker still working for FedEx! How is this company still in business? This is the fake photo of the door! Unbelievable! Not even close to being my door! The second image is my door. How can they possibly be this corrupt? How can they lie to people when 30K worth of meds are...

The personnel isn't necessarily cheerful, but I was there to pick up a package and for that my only criteria are professionalism and efficiency. In total I was there for around ten to fifteen minutes. There are three desks, of which two were manned and there were about ten people waiting. In the time I waited, plenty of folks got their packages although a few weren't allowed to due to incomplete documents or information. If you simply know your tracking number and bring a government-issued ID (e.g. driver's license or passport), you're fine.

I saw a guy trying to pick up a package with a student ID and a lady trying with, I kid you not, a library card. The woman at the counter explained that they need to know with certainty that they're giving the package to the right person, and therefore either accept government IDs or some other form of ID with a utility bill with their name (matching the ID) and address (matching the package) clearly printed on it. I find that pretty accommodating, as I definitely don't want anyone to be able to pick up my expensive phone or whatnot with a laminated piece of paper that has my name on it and a home-printed "utility bill".

The woman also explained to numerous people that a tracking number is essential, otherwise they have no way of knowing where to look in the massive warehouse. I'm sure looking something up by name and address wouldn't be rocket science but I understand that this is exactly why tracking numbers are issued.

For pickups, just bring your tracking number and government-issued ID, and it's an in-and-out experience - exactly what you'd want...

Horrible, you need to do better especially if your company suppose to be one of the best out there.

Thursday, April 15, 2021 -Waited all day. Fake "Delivery exception Customer not available or business closed". Tested doorbell and it works. Check my security camera and no FedEx delivery attempt in a 15min time frame. -Reach out to FedEx support, they open a case and will call me today. Never happen. Tracking show delivery for tomorrow morning Friday, April 16, 2021 -Same thing. Fake "Delivery exception Customer not available or business closed". Check camera and no attempted delivery. -Called support again, they will attempt to locate the driver and call me back today. Asked for a description of my house. -5:30PM came and they never called me. I called them and requested to pick up package at their hub. Rep check tracking number for 10mins and said I can pick it up at the FedEx hub, gave me address and closing time. -Spent 20mins driving; waited another 20mins on line with other customers who also had a fake attempted delivery status. Rep said my package is not there and gave a Walgreen address which is a mile alway from my home. Spent another 15mins driving to walgreen; waited another 10mins on line and FINALLY got my package. Moral of the story? Driver is lazy or went to wrong address TWICE. Tracking number show location as Maspeth hub which is probably why fed ex support gave me wrong location. I never got a callback or even email saying my package is at Walgreens. That would have been better than spending 40+mins driving in circles. I will boycott FedEx unless I'm force...