Footprints Mental Health Counseling — Attraction in New York

I had an amazing experience with my former therapist for the 3 months i had sessions with. Until I found out last minute that my upcoming session would be my last due to the fact my insurance would be out of network with the facility. I had to look at my calendar to make sure that this will be my last because the admin on the phone stated “We won’t accept your insurance until April 1st, so you have two sessions left” my sessions are on Mondays…..

The administrator that I was on the phone with made me feel like she was pressuring me to change my current health insurance to HealthFirst just so i can keep this one service. You are not a retail facility, don’t try to sell someone on an insurance when the current one works overall except for this one service at this facility. Secondly, I called back and asked the same administrator to please refer me to another facility. She confirmed my email address and verbatim stated “we will send you a list via email” it’s been two weeks and I have not received anything. Best believe I checked my spam box too.

I called today and spoke to another person in the admin team. She was short and rude just like the first one. She stated that your facility does not refer patients to other therapists. I asked her “so why did the other person say yes? To get me off the phone?” Personally that’s what it seemed like. She also stated - verbatim “what we can do is google search” so I said “it’s fine, i can just do that myself” With that she says “okay have a good one” and hung up.

From my previous work experience at a mental health facility, we knew that it was ETHICAL to refer someone out when we are no longer accepting the patients insurance. We also gave at least 3 weeks notice with changes. Why? Because it is our job to do so. How would you feel if you were in my shoes? Not good right? So why do it to others? Especially with people who are struggling with their mental health.

The whole conversation made me feel and think that I was being kicked to the curb. With this last conversation it has definitely confirmed that this facility can care less what happens to you when you become out of network.

When i found out about this information I felt extremely angry, sad, helpless, and overall depressed. My depression went from every other day to EVERYDAY. Right when i was getting better your admin team demolished it easily. Why? Because you have no workflow to at least help someone find another facility within their network.

I am not discrediting the therapists but the work ethic of the admin team. If you can’t handle this job then please work somewhere else and spread your miserable vibe there. We already are miserable and don’t need your nasty miserable attitude. We have our own demons taking care of...

I’d like to take this time to make a complaint. I’ve been working with Taylor for over a year and yesterday she took my words out of context and sent ACS to my house saying that I abused my 6 year old daughter. She chose the wrong client to violate and she violated my rights as a parent. When I told Taylor I beat my daughter for misbehaving in school Taylor asked me if I hit my child with my fist and I responded “No hitting your child with a closed fist is not a form of discipline that is considered abuse.” ACS came to my house after 11pm at night and checked my daughter’s body for bruises. My daughter is having behavioral issues and I expressed that I have her working with a social worker because as a parent I care about my daughter. Taylor was the only person that I told about having to discipline my daughter and discipline comes in many forms ie: no playground, no phone, no tv, no tablet, no sleep overs. I understand that she is mandated to report certain things but she violated my home and my daughter. She never heard me verbally abuse my daughter at any time she worked with me and she never saw me hit my daughter with anything. According to Acs I CAN discipline my daughter with an open hand. Taylor NEVER heard me say I beat her with an object!! What she did hear was my daughter ask for help with her homework. After Taylor asked me if I hit her with a fist and I responded no, why did she feel it was necessary to call ACS to my home? My daughter is not in a violent home and she is in a two parent home. My daughter was not happy about them coming to wake her out her sleep neither. Taylor also needs to make sure that she in a private environment while she is working I shouldn’t hear people in the background walking in and out of the door. Thank you Taylor for...

Going to give 2 stars here, i started therapy last year here in November, my first therapist was good we had a few sessions before she had to leave the company due to some internal reason. I got paired with another male therapist. I was already confused because when asked preferences for my new therapist i specified an African American Women, if not AA, then especially a women. Every session with this therapist it would turn into a way for him to give me a life story on the women he dated, his backstory or whatever. I never felt listened to, i never got advice on my own issues because the time it would take for him to give me his life story the session would be over, he would constantly end sessions 15 minutes early, sometimes he'd show up eating breakfast ( very understandable i've never minded) but paired with everything else it adds to the unprofessional, my last straw was when he sat on his phone texting, scrolling, whatever he was doing for 10-15 minutes while i ranted about a personal experience, all for when he got off his phone, to mention the topic i was PREVIOUSLY talking about. Additionally, guy told me to enlist in the military? I never ever got a solution or help from this therapist, i had to leave at this point I never felt listened to, i never received any help other than his irrelevant life stories. So much so that I called at 1AM the morning of my 8AM appointment to cancel because i DREADED...