AutoZone Auto Parts — Local services in New York

As a loyal customer of over three years who had constantly brought my company’s business to this specific branch, I must say I am beyond disappointed and have never felt so disrespected. Yesterday morning I walked into this location to swap out a piece that I had purchased the day prior (I was given the wrong piece by another manager). Upon asking for assistance, I was helped by a man who had zero issues with getting what I needed but because we have a commercial account he informed me that another employee who handles those accounts had to complete the transaction. He called over Yulissa (the manager on staff at the moment) and told her what he needed her to do. She insisted that she wouldn’t be able to help me because the man whom I purchased the item with was not on staff and that I would have to return on Monday to deal with the issue. I explained to her that I didn’t need to return or refund the item I just needed to exchange for the piece I was originally supposed to be given, however she started to raise her voice at me and reiterate that she would not be assisting me today. I asked her if she could possibly look up another location that had the item that I need so that I may go over to that location for the piece that is needed. I explained to her that my shop already had the car up on the lift and that the job was already in progress to be finished day of. At this point she proceeded to ignore me in front of all of the other staff. I went to another employee and asked the same question, at which point Yulissa started screaming VERY LOUDLY “GET OUT, YOU CAN GO TO ANOTHER LOCATION BECAUSE I DONT HAVE TO HELP YOU AND IM NOT GOING TO! THATS NOT MY JOB AND I DONT HAVE TO HELP YOU! YOURE GONNA WAIT TIL MONDAY!” All of the employees and customers were as shocked as me and in disbelief. I asked one of the employees in front of me if there was another issue and what was wrong with her and they said “I have no idea why she’s acting like that I can’t believe her” needless to say I walked out of this location without any help, without the part that was needed, completely disrespected and embarrassed, and to top it all off I lost my clients business for the day and came out with a $600 loss due to the lack of help from this specific employee. I tried to call the store multiple times to speak to somebody else to address the issue later in the day but nobody would speak to me about it, they kept telling me that they didn’t know who I was talking about, so here I am, making sure that nobody else has to endure this experience while simply trying to give this company their...

I visited for the first time today. I'm happy to have an AutoZone closer than Yonkers. The service was 4/5, and the stock was 3/5. I eventually found what I needed but not before having to SEARCH for it. It was in the right aisle, just not placed where it was supposed to be. That could have been a customer's fault, but overall, the aisle I was in wasn't well stocked, so I was literally looking for the last of the item I needed. Never a good place to be in. The line situation was a little weird. There were just people all over and no clear directions as to where to stand or who exactly was next. I'm pretty sure I was skipped without noticing. The service members who half and half. Some of them were at least ok with helping if you needed it. It seemed others were more annoyed at having to be at work. I asked one person if I could go check if a socket would fit a bolt in my car, and he said he'd come with me— but not before feeding his urge to patronize me by asking, "You don't know what size you need?" Whatever, so I go inside, pay, and then return to my car. Once there, I started racketing before realizing that I'd need another an additional socket, bigger than the one I just got. So I go inside, locate the socket I think I'd need and — though I tried to avoid it — had to ask H again if I could check the socket. Once again, resistance: "You just bought the 15mm." I said, "Correct." He said, "And that one fit." I looked at him like the out-of-pocket person he was being and said, "Yes, this is for another bolt. Do you work here or did I get that confused?" He just nodded and followed me to my car. I didn't think his attitude was very necessary, but maybe he was having a bad day. I hope he feels better when he takes it out on people in slight ways like that.

Oh yeah, and I watched one representative lie to a customer on the phone. He told the customer he'd go ask the manager about an item or service while he put them on hold. He put them on hold, stood there, and then picked up and said, "My manager said we don't have it, sorry."

It's like......

I’m sorry this is a better business Labor issue here at this location. I bought a battery 3 weeks ago and since changing the batter my car intermediately shuts off. I then returned and they tightened it. It occurred again. Then then check the system and the starter, alter store and battery passed. Then it occurred again I then took it to a mechanic who stated it was the battery. I returned to auto zone under the warranty to return it. The manager yulisis blonde woman said we need to bring the old battery to swap. The gentleman said I had to wait until the mechanic was and in line. No worries. 1.5 hrs later I was next and then they said they could not help me because corporate and the DM want to reduce overtime. However, it is absurd that the manager said she didn’t remember me. That’s when I lost it. I don’t like liars. And the other manager had to clock back in to assist me. As a multi billion dollar organization you don’t have money for payroll? It’s ridiculous. Thankfully the other manager was able to find a solution for the faulty batter they sold me in the first place. Autozone you need to be investigated by the better...