Grainger Industrial Supply — Attraction in New York

I was on the phone with customer service for half an hour hoping to get a response from this branch to stay open for 3 extra minutes to get a part I ordered. needless to say I showed up at 4 PM they're closing time and I had the door slammed in my face. I had sent the request to stay open more than 30 minutes before closing. I am now stuck and out of money due to this business blatant lack of care for the customer. ALSO WHAT CHAIN OF STORES DOES NOT HAVE A NUMBER TO CALL A BRANCH WITH. I'm sitting on the phone with a corporate call center that's able to do almost nothing with the actual store itself. NOT EVEN THE CUSTOMER SERVICE CAN GET IN CONTACT WITH THE STORE. This stores horrific treatment to me has made me never want to come here again. I would not care if the product is cheaper or even better than its competitors they have lost me forever...

Called the store to place an order, some condescending tech support picks up the phone. Told him I'd like to place an order with a salesperson, he goes "There's no salesperson available for you". I said "What do you mean? Do you want me to call back?". He goes "There's no salesperson available for you. I don't think you know how our store works".

Called again, a different woman picks up. "Hi, I'd like to order 10 ft pipes, 13 of them". She goes "So.... is 8 of them plenty?".

The place seems to be run by untrained middle schoolers....

This location is hands down the besttttt. Especially if your dealing with Dean. He is the man!!! His kindness and speed at work is absolutely outstanding. Before I can make it to his counter he always has stuff ready to go. You would think he knows me personally but he's only worked with me few times but the fact his memory is so sharp blows my mind. I appreciate him beyond words. One of the TOP reasons I goto Grainger period!!! Thank you...