Mount Eden Motors Inc. — Attraction in New York

WOW .. MY STORY...

I saw the ad for a cadillac escalade on the website for a good price. According to the kbb it was pretty reasonable price.. I called and texted no answer. So i decided to check it out. I drove 40 min after working night and got to the dealership. I saw a guy inside a trailer office. I told him I am here to look at the escalade. As soon as he heard it he said if you pay was we will give you a break(what an old sales pitch). That was the first thing he said. Now I asked him where the car was. He told me that was one of his employees car and it was not there and told me to wait. He send the so called employee(name is mike) to me. Mike asked me if i had a trade in. I said yes. a bow 325xi. He gave me an ok price for trade in. Then I asked him if he could give me the escalade for an amount he did not say anything at that time. He said he will tell his son to bring his car. He called his son. Then he told me it will take 2 hours or more.. which means maybe he took the car to shop to fix it or clean it or some.. not sure... what ever... he asked me to go there on a date and when i called him before i went he did not answer.. attempted many time no answer... i still went there just to see what is happening....The suv was there but they said mike had to be there, they did not let me test drive it they said a price and trade in price and told me take it or leave it.....what was that??? then i tried calling mike... he said come tomorrow and we can talk and asked me to call him before i go.. I called and he said he will call back... he never did so i called them....

I agree with many people.. you go see a car there.. do not negotiate and make sure u bring a mechanic.. they might ask you to down 1000 to test drive.... not professional.... unbelievable..... i deal with many dealers.... i assure you they are fake..... they are not trust worthy...

who ever trying to purchase make sure you get it with warranty.. if you ask them to give you warranty they will not pick your phone call or either they won't sell it... after all this i called the office once and spoke to the receptionist.. she said she will call back asap.... never called.. so i called her again she picked up and hang up on me.... yes i am mad.....

which means they are selling lemon ... i am reporting them to consumer affairs....

watch after my review the owner will put his review saying blah blah blah....

Sorry for the long review... but i had to write it.....

Just wanted to help another citizen.....

FYI: ...Always asks them to give you carafe... ....check the cars inside out.... .... deal and take the car out on same day or they will drag you there for nothing...

The only reason I give these guys 1 star (I wish I could give 0 stars) is because they made it easy for me to receive financing for a vehicle but be prepared to pay the $75 fee for the process. I wish I would have checked the reviews on these guys before I purchased my vehicle because the negative feedback is true. I bought my vehicle April 5th of this year (2016). I'll start by saying that I should have known better than to purchase the vehicle after a couple of red flags. First, they wouldn't give me the VIN number so I can do a carfax claiming that the vehicle has never been in an accident (when I checked afterwards, it's been in 2!). Second, they wouldn't let me test drive it unless I put down a $1000 down payment which is the first time I've ever heard of that. They promise a 6 month warranty but after 2 days of driving my van, the check engine light came on and I noticed that the A/C didn't work. When I called, supposedly Haidar wasn't there and never called me back. I had to go there in person and "surprisingly" Haidar was in the office. He told me that I had to go through the warranty even though it was only 2 days ago that I had purchased the vehicle. The warranty has a $500 deductible for EACH problem. Meaning I would have had to pay $1000 for them to fix the problems even though I only had the car for 2 days!! I had no choice but to agree to use the warranty because he wouldn't help me. I had to wait a week, only to get my van back and the engine light came back on 3 days later and the A/C still didn't work after paying the $1000. Took it to Autozone and it's an o2 sensor. When I went back to complain that the issue were still there, he said that I would have to go through the warranty again because I shouldn't expect to get a perfect car when it's used!!! These guys are scam artist and ripoffs!!! I only post this to warn people...PLEASE PLEASE DON'T FALL FOR IT!!! SAVE YOUR MONEY OR GO TO A DIFFERENT CAR DEALER! I'm looking into all my legal options but I want to save the next person the disaster I've gone through. $7000 down...

So I intentionally waited 6 months to place a review to increase accuracy. I am financing a 2004 BMW and after a week, i had to return to fix the locks of the car. The button for the window didn't work and they had to get back to us with a new piece. 4 months after, the check engine light was on and luckily, an uncle of mine is a mechanic who detected that the muzzle on the car was loose.Conveniently, a day after my warranty expired, the transmission slipped. I called Mount Eden Motors and they said there was nothing they can do. My car just got towed, my mechanic said it's about 5,000 to fix and this problem was most likely from before I bought it. I've spent more time and money investing in a car that I thought I would enjoy. There are a thousand and one used car dealerships in the Bronx and this one shouldn't be one for being thieves and liars.

LOL, the response from the owner is hysterical and inaccurate. Stating that a BMW transmission costs no more than 2,000 is completely a joke! If this is what she believes true, imagine the quality of the cars she's selling. I posted that review as an accurate review. She's upset for having a bad review and cannot accept responsibility. I have posted several great reviews, those deserving of them of course. If an owner such as this one has to post such remarks, obviously goes to show their lack of professionalism. Sincerely yours, an...