Raymour & Flanigan Furniture and Mattress Store — Attraction in New York

I would have left a five-star review based on my experience ordering and receiving my item (a fabulous loveseat I am very happy with), but my experience trying to get a price adjustment I was promised has left a very sour taste in my mouth. I purchased the loveseat not long before Thanksgiving and was reluctant to do so knowing that it would likely go on sale very soon. However, the sales rep I interacted with told me that if it went on sale within 45 days, they would refund me the difference between what I paid and the sale price. This convinced me to move forward that day with my purchase. On Cyber Monday (Dec 2), I noticed the price drop by over $300 so I promptly called the store to request a price adjustment. I was told a manager would call me back later to do the price adjustment. No one ever called me back. I called back myself on Dec 3 and was assured that someone did do the price adjustment for me and the funds should appear on my card in 7-10 business days. I waited 10 or more business days and still saw nothing on my credit card. I called again this Wednesday (Dec 18) and the person I spoke with told me it hadn’t gone through for some reason but he would do it right away and he would put a rush on it so I should expect to see the funds in 2-3 business days. I called again today (Dec 20) because my gut was telling me it wasn’t put through. My gut was right. The person I spoke with again said it hadn’t gone through for some reason but he’d put it through. I asked for an email confirmation this time. He did promptly email me, simply stating that my refund had been successfully processed, with the amount, and he said I should expect to see the funds in 7-10 business days. Well, that’s what I was originally told almost three weeks ago. What happened to the rush option? I replied to that message requesting the refund be rushed and providing the background that I’ve described here, but it’s been several hours and despite four other people being copied on that email, no one has let me know yet if they can rush it. I’m posting this review because I now think it’s the only way to get anyone’s attention. I don’t know if the employees at this store are just plain incompetent/horrible at customer service or if they’re intentionally playing games. I’m starting to feel like no one ever intended to give me the refund I was promised. Can an actual professional ensure that I get my refund?

Update: Three days after I posted this (and also after contacting the employee who sold me the loveseat directly), I do finally see the refund as a pending transaction on my credit card. I will adjust my rating once it’s fully posted.

Update: My refund posted so I changed my rating to three...

I wasted days on Facebook Marketplace searching for a recliner big enough for me: waiting for measurements and dealing with scammers and flakes etc…

When I realized there was actually a HUGE furniture showroom a quick bike ride away from me, I decided to visit and honestly: my intent was to sit in a few recliners so I could narrow my search for a used one by searching for that same model in used condition online.

It was a scorching hot day and after an apocalyptic bike journey from Bushwick to the showroom: Aggy appeared to greet me as I walked through the enormous showroom to kindly guide me. She knew where everything was and within ten minutes I was sitting in what I KNEW was the recliner that I deserved after each long day of hard work. Beyond that: Aggy made me feel right at home and treated me like family.

I saved money by arranging pickup and planned to bring a friend and met Aggy back at the showroom during the ample time frame she gave me. Of course: my friends all flaked so I showed up alone hoping I could finagle the thing into the truck with a lot of leverage and hopefully a minimal amount of blood sweat and tears.

But without blinking: Aggy cheerfully informed me that the store of course had people to help with the loading. I had just happened to show up during their lunch break and was glad to wait, and really SHOULD have insisted on waiting, but Aggy treated me as if my time was very important (which it was not on that day but how considerate of her in this day and age!)

The next thing I knew Aggy and the manager Calvin popped out of the loading doors into the sweltering heat with my HUGE GOLLIATH RECLINER (assembled as I requested and carefully wrapped in plastic) on a dolly, which they rolled to the van as I opened the rear doors. As they helped me load it, I realized I could have not done it by myself.

They shook my hand with a smile and sweat pouring off their foreheads: AMAZING PEOPLE, AMAZING SERVICE and I hope I dont drown in this giant thang. Keep in mind: I am 6’6” 200lbs and feel like a lil kid sitting in this thing !!!!! My back pain: GONE IN TWO DAYS ! This was a life changing experience. TREAT YOURSELVES WELL PEOPLE: you deserve it. Go visit Aggy &...

Salesperson Rabet was very nice and professional. However, his manager, Mack, Max, or whatever his name, was not. The first thing he said to me was, we don’t haggle here at Raymour and Flanigan. Very rude. Then were able to get a few hundred dollar discount. But it still was not to our liking so we left later we got a call from the manager saying they could go down another $500. That’s still was not within our budget and expressed to him that if he could do a few hundred dollars better that we would have a deal. He kept insisting to make the deal happen tomorrow. Not explaining to us that it was because Rabet would get the credit. And apparently he had already left for the evening. We decided to go back in the store to make our final decision. The manager kept insisting that we come back tomorrow to get the deal closed. Even walked away from us a couple of times, and we had to call and have him come back.

As we were doing that, he started to write up the order, and we started to ask if there was a price difference to go manual instead of electronic. He said of course. He started talking to us about the six pieces we were about to purchased. I reminded him we did not what six pieces we only wanted five, so the original price we negotiate it should be able to come down if we’re talking about less pieces. He acted like he was going to do that and then said there was a confusion. And I told him he should’ve been very clear on what he was negotiating with me on. Because we were very clear on what we needed. Long story short he called me a liar! And he was a very bad sales person his deceptions were very obvious with his negotiating. After sleeping on it, we did more research to discover that Raymour and Flanigan products are very poor with lots of bad reviews. So in closing, if they would’ve worked with us on our bottom line, we probably would’ve purchase the couch last night. But not now after seeing that the quality is not the greatest there. Their mistake for not closing the deal the day of. Our mistake for not sleeping on it first....