SEPHORA — Attraction in New York

After reading the previous negative review, I feel that it is imperative that I share my experience as well. Me and my friend visited this store earlier today. Since the sephora sale just ended, i had a few new products that i tried over the last few days and needed to return some items. The girl at the cashier, Venus, accepted all my returns except for one item. She then went to the store manager, Valerie, and returned back to me stating that the item could not be returned. This was the Sol de Janiero spray bottle, so she then proceeded to show me the original bottle and states that the color was not the same. She did not ask me any questions, she just looked at me in disgust, as if suggesting that I was lying about my product. She did not follow up with any other suggestions as to why a counterfeit product was sold to me. a I am a Rouge member, which I know she saw. Her tone, demeaner, attitude, and customer service skills was disturbing and unprofessional. I was still feeling very uncomfortable 30 minutes after I left the store, so I called the store to ask for the name of the employee. The store was not busy at that time at all, so it made no sense as to why the manager took a really really long time getting back to us. I had the phone on speakerphone with my friend, and we could hear bickering in the background, as the manager was struggling to let us know the girls name. It seemed like she did not want to share her name, but after several times of us, she shared her name as well as her cashiers name. The zoom In my last 15 years of being a loyal sephora customer, i have never left a store feeling humiliated like this. as someone who worked in the customer service based industry for many years in the past, this experience is the worst I have ever witnessed. if you do need to visit a Sephora, please take the trip to Forest Hills, where the customer service has never...

I visited this location on Friday afternoon at 2pm. I brought my own brushes from home so I can try on products myself because I needed a whole new makeup haul. Staff were extremely overbearing. Literally every 10 seconds they kept circling around me asking “what are you looking for”, “can I put that on for you”. I understand trying to give good customer service but some customers just want to play and find products for themselves. I couldn’t take it anymore, I felt like I was being harassed. I just ended up buying a foundation. Also I work at MAC so I know my makeup and how to apply.

On the flip side, the cashier that checked me out was extremely rude and nasty for no reason. She was very friendly to the customer before me so I don't know what happened. I didn’t interact with her throughout my visit except when checking out. She told the customer before me “we are here to provide great service just for you, please take this survey…”. I was not even asked if I got everything I needed. She also seemed annoyed when I asked how many...

Worst Sephora. When it first opened the employees were so nice, professional and helpful now they are unprofessional. I went there this past Sunday for a feature focus service and the makeup artist who was supposed to do my makeup couldn’t do it because she had another client. The girl who booked my service didn’t tell me the lashes were extra and not included in the service. Someone else did my makeup and it was horrible. She didn’t do what I asked for she couldn’t even do a wing with the eyeliner. The employees all talked about each other in front of the clients. They rush the makeup artists because they over book people. The manager kept asking the artist their ETA. Very unprofessional employees and you could tell there was drama. It’s sad how the new management...