Spectrum Store — Attraction in New York

From start to finish, customer service rep. Melissa Figueroa was AMAZING! Such a wonderful person. My mother and I came into the store first to ask questions about our bill and possible packages. She was quick to explain and was more than willing to help us out on our needs. After obtaining the information, we came back next day with our old equipment and swapped them out for better, newer ones. Easy process, quick! Wish there was more reps like her, which I am sure there are! But Melissa was great in assisting us. Thank you Mel! I hope the company sees...

Went to store to cancel the TV service and cell month ago, they canceled the TV for me but told me they couldn't do the mobile until the supervisor came and they said be another hr or so and don't worry, fast forward month later got charged for full month of phone which wasn't alot but I had to eat that and the reminding money from what I had left over from that month so I lost 25 bucks because the lady didn't keep her word to make sure it was done and didn't document that I was at store on the account, will never ever go to that store again because...

I don’t usually leave reviews unless the service is so good it makes me question my entire stance on writing reviews… and Karla did just that. She helped my grandma set up internet and TV. Everyone else looked like they’d rather be anywhere else, but Karla was patient, clear, and even...