T.J. Maxx — Local services in New York

I’ve been shopping at TJ Maxx at Atlas since it first opened, and it’s unfortunate to see how much the store has declined over time. When it originally opened, the store was well-stocked, organized, and offered a great selection of both women’s and men’s clothing. However, my recent visits have been disappointing for several reasons.

First and foremost, the shelves are often empty, which is particularly frustrating when you’re expecting to find a variety of items. The clothing sections, both for women and men, have seen an extreme decrease in selection. What’s left on the racks is mostly low-grade apparel that doesn’t meet the standards I used to associate with TJ Maxx. The days of finding quality brands and a wide range of sizes seem to be long gone.

Additionally, the overall organization of the store has taken a hit. The store is messy, with items scattered across aisles, and it’s become increasingly difficult to find what you’re looking for. To add to the frustration, many items are without tags, making the shopping experience even more inconvenient. This kind of disarray is not only unprofessional but also suggests a lack of proper management.

In my opinion, the decline in the store’s condition points to poor management operations. The decrease in inventory, the low-quality offerings, and the general messiness all indicate that there’s a disconnect between the store’s leadership and what’s happening on the floor. It’s disappointing to see a store that once provided such a positive shopping experience deteriorate to this extent.

I hope the management at TJ Maxx at Atlas takes these concerns seriously and works to address the issues. Until then, I would hesitate to recommend this...

I just was here about an hour ago with an online return. The manager here, Faith, is either really incompetent or really deceitful, either way she needs to be checked. I had an online return and I didn’t keep the items in the plastic bags because I didn’t know I would need to. All the items had tags. The associate and manager upon seeing the return were already frustrated bc it was an online return and bc the plastic bags were missing. Then she said they would not be able to do it without the bags. I said they’re all tagged and it’s easy to tell on the receipt which item is which and I can help but she said no that I had to mail it in. And the associate smirked bc she got out of doing the return. I explained that nowhere does it say I have to keep the plastic bags I just need the receipt but she dismissed me and said idk what it says but I can’t do it. So I leave really upset bc I know this can’t be correct. I call the TJMaxx at Queens Mall and explain and she said she would do it for me. She explained that the bags just make it easier but they can do it without them they just check the items on the receipt. So I went over and the associate was disappointed there were no bags but he quickly went to work and was able to return all 7 items no problem. I called Faith back to tell her and her response was idk how they did it bc it’s impossible, clearly it’s not Faith. Clearly, you’re super incompetent or just a damn liar. I said I was going to complain to customer service about her and she said I don’t care. They’re not going to do anything so go ahead....

The 1 star I am leaving is for the manager “Faye” at this store. My family and have been going to this TJ Max for years and I have never had anything negative to say about the facility or it’s employees. However today when we entered to return an item we bought last Monday due to the item missing many pieces. We did not have the receipt and we did explain this to the register person “Julia”. Julia kindly explained without a receipt we wouldn’t be able to return but we CAN get store credit. We were satisfied with this option and accepted store credit. Julia asked if we could wait for the manager. we did. As soon as the manager stepped in front of the register she automatically came sideways with “you don’t have a receipt so we can’t take the return and you did not get this from here” (YES WE DID GET IT FROM THERE) she proceeded with “ok but you can’t return it” and I did cut her off to say that “We were already told this and accepted the store credit instead so I don’t understand why she is coming to us as if we are fighting against the option that we were given of store credit when all we did was accept this as soon as register employee offered it. Very confused as to why she came to us the way she did but this is NOT the way to approach such a SIMPLEEEEE situation. I work in client service and customer service and this is not how you...