uBreakiFix - Phone and Computer Repair — Attraction in New York

READ BEFORE YOU GO The main reason why I prefer UbreakIfix is because you can fix your phone and it will still be eligible for a trade in because they use preparatory parts. So I want to make a clear distinction. The company is NOT a problem.. Unfortunately great companies, without their knowledge, hire unprofessional and forgive me for saying this (inadequate staff/management). I would suggest still using UBreakIfix, but possibly taking the trip to another location. I brought in my phone on December 22nd. Told them what kind of phone it was and what problem I was experiencing. Almost immediately was met with unnecessary sarchasm. His exact response was "Cool" After asking about pricing and I was told that a diagnostics test would be performed and I should expect a call, just in case they need to order parts, either by the end of day or the next day the 23rd. I waited until the 26th ,No Call) So I decided to call. Spoke to a lady ..she was polite, she apologized and informed me that the tech called out and that I should receive a call by the next day the latest. Unfortunately I did not receive a call.. So I waited until Thursday to call Dec. 28th to call . Asked for an update and told them that I am still waiting a week for a diagnostics and was met with an extreme cavalier response suggesting that there is nothing that they can do about it. (His exact words were Im sorry YOU FEEL that way.) After confronting him about his response and reminding him that I'm still waiting for a diagnostics he ifinally admits that my phone still has yet to be TOUCHED.. and made a promise that it would be done at the end of day. I then ask how can you make a claim when you guys have to order parts.. He becomes unraveled and says " we have plenty of parts we might have it." And tells me a technician will call me by End of day. Later that day I received a cal informing me that they need to order parts. 12 days Later I receive a call informing me that they have received the parts and are ready to start. When I asked when it will be ready they refused to give a specific date. Instead of calling they emailed me telling me it was ready. which btw they only had a record of my email because my girl used their services years ago. MEANING after it was completed they did NOT make an effort to call.

In Conclusion brought in the phone December 22nd.. Received my diagnostic 6 days later. Took a TOTAL of 20 DAYS to complete Every time I asked for an update was either met with scarshasm or was given responses that insinuated that I was inconveniencing them.

Outcome: Despite it taking 20 Days the phone was fixed.. Fortunately enough for me this was my back up phone that I travel with. So it didn't have an impact on my life. However. They were unaware of that. Taking 20 days with very little to no Communication is unacceptable. I would STRONLY recommend to still use UBREAKIFIX but to go to a different location. Completely unprofessional. Even if the commute inconveniences you. Do yourself the favor and USE a DIFFERENT location. that slight inconvenience potentially may save you DAYS if NOT WEEKS of your time.

EDIT: Store Owner did ABSOLUTELY NOTHING to...

I dropped my laptop of on a Thursday and they told me that it would take up to a week to troubleshoot. But one of the first things he noted to me was that the fans on the bottom were dirty and that they'd clean them for me. Sounds good. The next Wedesday, I haven't heard back from them yet, so I call to ask about the status. Whoever picks up the phone tells me that my laptop is on their desk right now, presumably to start working on, and that he'll call me back either later that day or the next day, so I hang up. I don't get a call back. I work all day on Friday and Saturday so I don't get the chance to call back until Monday. I call and wait for 20 minutes, waiting for someone to pick up, but I have things on Mondays too so I had to hang up before I even spoke to a real person. I tried again later on the day and do reach a person, only for her to tell me that somebody is currently working on it, and that they'd call me in a half hour, which they, of course, do not. Finally, today I just went in to pick up my laptop as I've already had to cancel several online meetings with clients due to not having a laptop, and a slow laptop is better than none. I went to pick it up and was told that they hadn't finished working on it yet but I picked it up anyways. I just got home and looked at it and realized they didn't even clean my laptop's fans.

I wasted 60 dollars for them to put my laptop on a shelf and repeatedly lie to and fail to follow up with me for almost two weeks. I wish I had asked for a refund since they seemingly didn't even touch it. Highly disappointing service, especially after I heard so many...

I went to this location to get my computer cleaned and screen repaired after being in storage for a long time. I was charged 344 dollars by Linet R. for the repair. I was then called and told there was roaches in the laptop and there would be an additional 40 dollars cleaning fee. I agreed to this. When I went to pick up the laptop after the repair I was asked if I had the receipt to which I said no. (I had forgotten it in my car) Linet then proceeds to tell me that I owe 250 more dollars because I hadn't paid. I told them I did and showed them the payment from my bank app. To which point they then said I still owed 40 dollars for the cleaning. I gave 40 dollars cash and then he said I still owe 3.74 for tax to which I gave him 4 more dollars. He then says there's no change and I tell him not to worry about it. He then tries to tell me that my battery isn't taking charge to which I respond it's okay I keep it plugged in. He then tells me that my charger isn't the proper voltage to which I say that I'll just buy one off of Amazon. I then leave. When I get home to check the laptop I have keys that are sticking and when I removed the keys I see that there is still hair and dust under the keyboard.

I pretended to be inept with technology and this was the treatment I received. Do not shop here this place is a scam and will steal your money.

They repaired my screen tho so 1...