The Lodge Red Hook — Hotel in New York

Had a horrible experience at this hotel. I booked for 2 nights here in November but unfortunately due to a flight delay, was delayed a few hours from checking in at the proper time. Not only did they give the room away for both nights to someone else, leaving me without a place to stay, but they refused to refund any of the money I paid for both nights. Reception made me wait for 2 hours by making me think they could still grant a room, while I was exhausted from my red eye flight and needed to catch a wedding in a few hours, but they ended up not having rooms.. in addition to this, the lady at reception was rude and unsympathetic towards my situation now that I had no place to stay. Would highly recommend people do not stay here due to these shady practices and lack of courtesy.

I made this booking for my NYC trip for 2 nights, from Fri to Sunday. I arrived in town later than expected, at Sat 6 am, due to flight delays. When I showed up, the man at reception told me that my room had been given away since I was considered a no-show for not arriving on the 15th. However, I was told that the person occupying my room would be doing an early checkout and they could try to get me the room at around 8 am. The lady came to staff the reception desk at 7:30 am, and said that though I had booked a king bed, they would be able to give me a double queen bed. However, after making me wait for another 30-60 mins, they finally told me that all the rooms were booked. I tried to cut my losses in 2 ways: When I asked if they'd at least give me a room for the normal check-in time on Saturday, they said they were fully booked. They also refused to refund me any of the money I'd paid for the 2 night stay; even if they took only the money for 1 night due to the late check-in, I might still have understood but they took money for both nights even though they clearly found someone else to take the room for both nights.

I don't even know which issues to start with. Why did they make me wait for 2 hours at some odd hour, making me think they could provide a room, when ultimately they did not? The biggest one is why are they refusing to even provide a partial refund (for at least 1 of the nights)? I booked for 2 nights, and can understand having to pay for 1 of those because of the flight delay. However, they refused to even provide a refund for the 2nd night. This is after the hotel also refused letting me stay for Saturday, indicating the hotel was fully booked for both nights and were clearly able to recoup any costs from not having a guest check in on time. So not only do they get to charge the people my room was given to, but they also get to charge me as well for both nights in spite of no service (and a terrible customer experience). The lack of respect shows not just from people working at reception, but from the very top. I had expedia, who did the booking, contact them about getting partially reimbursed for the lack of service and the hotel refused. This indicates the problems start from the very top. The staff did not seem in the slightest sympathetic towards my situation

I would recommend no travelers stay here, and to put their hard earned money to other places which deserve it. Unfortunately for every good hotel out there, there is one like this, which works in the hospitality industry but doesn't know how to be...

I recently had a project in Brooklyn on Colombia Street and wanted to be as close as possible to the venue. It looked like either Lodge Red Hook or a really run-down residence hotel a couple of blocks away. This place is a great value for the money, the staff is really friendly and attentive and the rooms are clean and ready - nice and perfunctory. They are almost at IGH levels, but not fancy. You can see the staff and owners are really trying here and they hit the mark. The most surprising thing was the breakfast in the basement canteen - I've eaten in a lot of business travel hotels and the breakfast is always fine but... blah. This was really much better. A huge selection of just about anything - I was especially surprised to be able to have fresh mozzarella and vegetables with my scrambled eggs. Such a nice treat, but they also have all the sweet breakfasts and cold cereals you'd want too. They even did a good petit pain au chocolat which was also a nice surprise.

Just a secret little tucked away and affordable place. The only caveat I'd say is that you want to do a google street view tour to see where you are walking. The neighborhood isn't any worse than anywhere else, but it is on the other side of the highway and you have to account for that because your footpaths aren't straightforward and you may end up walking out of your way if you get confused how to cross into the North parts of the neighborhood. If you go South/SouthWest, it is much more straightforward and there is a ton of stuff to see, do, and eat.

The neighborhood itself is just basic working class Brooklyn. It is fine. Don't be a baby or a jerk and I guess leave the diamond necklaces and furs at home and you will be fine, Cheryl.

Just down the block on the corner there is a decent little cafe/diner and a sandwich shop that isn't quite a bodega, but will make you the most interesting Philly cheesesteak roll I have ever had. Across the highway and/or further South there are fancier and artier things to do.

The staff here was just so super-friendly.

Also, for those of you interested, it is right next door to the firehouse that was one of the first responders to the 9/11 attacks that killed all 7 firefighters in the ladder company. That itself is worth a pause...

I stayed at the Lodge Red Hook hotel with a friend during our trip to New York from April 18th to April 21st. Unfortunately, our experience was disappointing and left us with concerns regarding the security and transparency at this hotel.

During our stay, a pair of my expensive sunglasses and a Lancome perfume went missing. Regrettably, I only noticed these items were gone after I had returned home to Montreal, making it difficult to address the issue directly with hotel staff.

In addition to this, I was nearly charged an extra $100 fee without any explanation. Thankfully, I caught the charge in time and had it removed, but the attempt itself was concerning and added to the overall negative experience.

While the location was convenient, the lack of accountability and questionable charges left me feeling uneasy. I hope the hotel will take steps to improve both guest security and billing transparency in the future.

• REPLY TO YOUR COMMENT*

Thank you for your response. However, I’m extremely disappointed by the dismissive nature of your reply, especially given the seriousness of the matter.

First, I would like to clarify that my reservation was not made through Expedia, so referring to their policies is irrelevant in this case. Additionally, my credit card was never on file with the hotel—I paid the late checkout charge in person, on site, which your records should reflect.

Secondly, suggesting that I may have lost my items “outside of my two-night visit” is not only unhelpful, it completely ignores what I clearly stated: my perfume and sunglasses were in my backpack when I left it in your care at the lobby. I know exactly where they were packed. Your team’s failure to locate them afterward raises serious concerns about how guests’ belongings are handled and secured.

Lastly, I find it ironic to be told to “contact the hotel directly” when this is precisely what I’ve tried to do without success. No one responded until this generalized reply, which offers no accountability and instead shifts blame.

I expect a more thorough and responsible follow-up regarding this situation. Ignoring or deflecting guest concerns doesn’t reflect the values of a hotel that claims to prioritize comfort...