The Baltic Hotel — Hotel in New York

Dear Imelda L. Castilla, I have sent this to your email also;

I am writing to formally express my deep dissatisfaction with my recent stay at the Baltic Hotel from December 20th to December 23rd, 2023. Despite my initial attempts to cancel this reservation due to a serious personal emergency—requests which were denied—I honored the booking, only to experience a series of unacceptable issues during my stay.

Key Issues Experienced:

Shower Facilities: The shower in my room was entirely inadequate, with only a trickle of water. While maintenance replaced it, the improvement was marginal at best. This lack of basic water pressure is wholly unacceptable. Hygiene Standards: The carpets in my room were filthy, which is both unhygienic and unprofessional for a hospitality establishment. Noise Levels: I was unable to get any meaningful rest due to maids shouting across the hall and the extremely thin walls, which allowed significant noise intrusion. As someone working in the music industry at an executive level, rest during the day was essential due to evening show commitments—a fact I explicitly communicated upon check-in. Amenity Failures: The coffee, listed as part of the amenities, was either unavailable or freezer-cold every time I tried to access it. This, coupled with the inadequate water supply for showering, raises serious concerns about what the amenity fee covered. Considering these significant failures in service, I demand the following resolutions:

A full refund of the amenity fees charged during my stay, as they were not justified based on the services provided. A partial refund of the room fee, as the conditions of my stay were entirely unsatisfactory and did not align with the standard of service expected or advertised. Legal Grounds for My Request: Under U.S. consumer protection laws, resort and amenity fees must correlate to tangible benefits provided to the guest. In this case, essential amenities such as functional water supply and coffee were either non-existent or failed to meet basic standards. Charging amenity fees under these circumstances may be considered a deceptive or unfair practice under the Federal Trade Commission Act.

Next Steps: If this matter is not resolved promptly, I will take the following actions:

File a dispute with my bank to reclaim the disputed charges. Submit detailed reviews of my stay on relevant platforms, including photographic and video evidence I documented during my stay. Report the matter to consumer protection authorities to investigate the legitimacy of the amenity fees charged. I also made several attempts to contact you during my stay to address these concerns but was unable to reach you, which further exacerbates my dissatisfaction.

I expect to hear from you within 7 business days with confirmation of the refunds requested. Failure to act on this matter will leave me no choice but to...

Let's start with the positives: The mattress exceeded our initial expectations, affording us a reasonably decent night's rest.

However, the aspects that left much to be desired were notable. Firstly, the location of the hotel was somewhat questionable. While I never felt unsafe, the immediate surroundings consisted predominantly of graffiti-clad warehouse doors, which left an unappealing impression.

The dimensions of the room were decidedly compact, and the choice of polished concrete for the flooring, while undoubtedly a trendy aesthetic choice, presented a slipping hazard. I experienced a near mishap while stepping out of the shower onto the slick surface, which, given the circumstances, could have resulted in a serious injury. The flooring seemed a accident waiting to happen.

My initial concern emerged during check-in when a fellow guest inquired about the availability of toilet paper—a rarity in my hotel experiences. I have NEVER had to request toilet paper! This strange situation became more apparent upon reaching our room and discovering only one towel in the minuscule bathroom. In a rush to prepare for a show, I was compelled to share this single wet towel with my partner.

When we approached the front desk for additional towels, we were shocked to learn that none were available. The hotel had recently severed ties with their laundry service provider and, astoundingly, had not yet secured a suitable replacement. While I do not own a hotel, I would imagine the smart thing to do BEFORE terminating your current laundry service would be to find a replacement!

In lieu of proper bath towels, we were begrudgingly given a half dozen hand towels. Seriously?

Although we were told there were NO towels for our two night stay, they did come to our door with actual bath towels the next morning. Clearly some sort of miscommunication there.

The bathroom, which is as tiny as it could be, featured a diminutive 'finger' sink with no space for toiletries, making it impractical. So impractical that the sink had to be located IN the bedroom, not in the bathroom!

Similarly, the "closet" was more symbolic than functional, consisting solely of a few hangers mounted on the bedroom wall with no provision for luggage storage.

To compound matters, the common areas exhibited a noticeable lack of cleanliness, suggesting that vacuuming had been a neglected task for an extended duration.

In conclusion, while I acknowledge that this hotel did not pretend to be on par with the likes of the Ritz, the price tag of $425 for a two-night stay left me with less than a...

I purchased a Groupon deal for the Baltic Hotel and to my surprise it was a huge let down. I purchased a deluxe queen room but to my surprise upon arrival management did not tell me that I was given a queen room. This is after phoning the hotel a few days before my stay to confirm and it was not told to me that the hotel was overbooked and I would be getting a queen room. I wish I could say that that was the least of my problems however when entering the room and discovering that it was a queen room I also noticed the bathroom did not have toilet paper and only two small towels. And don’t even get me started on the shower which was what you would describe trickling water, not enough to actually shower properly. I checked in April 2 and checked out on the 3, and the two Latina employee document all of my issues and stated I would get contacted by management on Monday, April 4th but to my surprise the Baltic management did not contact me instead I had to contact the hotel multiple times before a manager stated that since my purchase was a 3rd party Groupon they would have to handle a refund. Fare warning this is a scam both Groupon and the Baltic Hotel blame each other and don’t take ownership for not providing a paying customer with what they paid for, the least they could do is provide a partial refund for getting the wrong room. Yet after two weeks I have given Groupon and the Baltic Hotel to rectify the situation, but it is now April 19th and no contact from either the Baltic or Groupon. Fair warning to all this is a scam by both companies to steal your money and ignore your complaints. It is shocking how this is still allowed to happen but I will say if I was a white male I’m pretty sure this will not be taking this amount of time but because I’m a minority male it doesn’t matter my opinion doesn’t matter! Avoid selecting this hotel I promise, your Brooklyn experience will be ruined. I am still waiting for this to be addressed u til then I will share my...