Youhuoli Spa — Attraction in New York

I was really looking forward to giving them 5 stars…as an athlete (long distance runner + PT), a 24 hour massage spot … IN BROOKLYN.. is a dream, but in what was supposed to be a 90 minute massage…it ended up being one hour. (Language barrier I guess)…although I clearly said “90 minutes front & back + cupping” I added “front and back” to emphasize the 90 mins…since I am aware some massage spots will literally only massage your back for 90 mins straight, I wanted to be sure they would flip us over as well….in any case, I guess the receptionist misheard my friend and I…in the hour long massage, my feet were not touched which was especially heartbreaking because my masseuse was amazing but I really only came to get the massage because I’m on my feet running 10+ miles preparing for a race every other day… my feet are the priority …imagine my disappointment. My entire body feels amazing but my feet are still painfully sore. I politely asked why it was that my feet weren’t touched and the receptionist responded with “we only do foot massages on the chair” which really perplexes me as someone who gets massages regularly…I’ve definitely received a foot massage included in my 90 mins full body, not including feet in a full body makes no sense…the cupping was great, the massage and masseuse itself was so great I literally directly tipped him extra although tip is included in the price…but unfortunately I came out stressed and highly upset after my feet (the most sore and painful part of my body) was not even touched + my friend told me she received a foot massage in her hour long fully body massage……Therefore the explanation that the receptionist gave me does not seem sincere at all. So sad. I was literally planning to make this Spa my go to spa…and I probably still will since it’s 24hrs but I had to put up this review since I wasn’t being understood in person I guess….i literally want to cry …as my race is after tomorrow in Hawaii and I’m sitting here with feet that hurt to walk on. After taking an Uber to get a massage in preparation for the race only to have my feet neglected, it’s almost laughable 😭😭😭💔 I don’t get it at all. I feel like going back and just getting my feet done but I don’t like being on the chair and prefer...

Questionable experience - if you're not Chinese, you will be treated differently. Also for the sake of authenticity, I hope you don't get fooled by the 5 star reviews as most of them are paid/bot-generated/fake reviews (you'll notice this if you look at the profiles that wrote the reviews).

I don't live in the area but decided to give this place a try with my friend after a workout session. She was recommended this place by her client. The massage was so-so and the staff were okay. However, communicating with the staff was a bit frustrating as they do not speak English. The payment process took forever because there were constant miscommunications. They charge an additional $5 for zelle payments and require a mandatory $10 minimum for tips, and I had to make three different payments out to them because this wasn't clearly communicated to me from the beginning. I had to hop on and off the phone with the owner of the spa to be told this and it was just.... a frustrating experience.

My friend also left upset because she was trying to get a package deal here per her client's recommendations but the pricing they gave her was $100 more expensive than the pricing they gave her client who is Chinese. This made it seem like they were making up rules as they go which made me lose trust in their business.

• Edit: thank you for your response and I sincerely do hope you ensure transparent business practices and equal treatment of all clients. Ultimately, the different price points for the package deal was what made me think that you weren't communicating streamlined information to your customers when they don't speak the language. My friend knew from the get-go the price of the package deal because her client literally has the same package and yet you gave her a different price point. Please ensure this doesn't happen in your business practices...

You won't be treated right if you are not chinese. Yes I know its sad but this is the truth. Heard from a friend that they are open all night so gave this place a try. 1st visit got a okay massage, my 2nd visit got a really great massage so went there the next week but unfortunately the lady from my second visit wasn't working so had to get an awful massage from this lady (night time manager) I asked for 90 minutes, she said its $80, gave her $30 extra as tips even before I got the massage. So all including $110. As soon as she started the massage I knew I had made a bad decision. She started video chatting with someone on the phone while she was giving me massage with only one hand. Someone was calling her constantly and after 10mins she left the room to greet some other customers and taking them to other rooms, when she came back she called someone again to video chat. I was feeling so annoyed I decided to stop her and leave. I told her to keep $30 for this 20mins she wasted and give the rest of the money back, she gave me $90 back but had the audacity to ask for tips. When I refused she became rude. Not coming...