8/10/22 DO NOT GO TO THIS PLACE!! IF YOU CARE ABOUT THE WELL BEING OF YOUR DOG(s). I came to this place twice for AI and two female workers did not know what they were doing! Little to no experience and one female admitted to not having much experience! I had to assist both times. One female messed up on scheduling and scheduled me on A Sunday 08/07/22 (they don’t do AIs on Sundays). Although she was very respectful she had little to no experience so I had to assist her. 8/09/22 The second time, The tall female that does AIs insulted my male in front of my customer because she did not know what she was doing. (THIS MAKES MY BUSINESS LOOK BAD) I spoke with a manager named Jennifer because I was charged $80 at one visit to pull from my male to insert in the female and $103 at the other visit for the same procedure on a different female (both visits were two days apart) and I wasn’t happy with the services provided on both days. I asked if I could have a discount on something as small as a grooming or a credit towards my next visit. She told me it’s a courtesy to pull from the male and that she couldn’t accommodate me. I later called and request a call back from the owner and the manager Jennifer called me back and said “you requested to speak with a manager” I explained to her that I wanted to speak with the owner because I am not happy with services. She asked me did I have an appt and to explain the issue so she could “deliver” the message to the owner. I explained the situation and gave her the appt date. she told me that my issue was not urgent and that the owner probably wont get back to me. Jennifer was very rude and nasty she kept cutting me off while talking so I asked again to speak to a owner to report her. She said he’s busy and that he wouldn’t get back to me today. I told her I had an urgent issue that I wanted to speak with the owner about & I wanted it resolved before my upcoming appointment (which is tomorrow) what is the issue that he can’t get back to me in a timely manner she proceeds to tell me it’s none of my business what the owner is doing and that my issue isn’t important. HOW RUDE AND UNPROFESSIONAL THIS NASTY LADY IS????!!! I have no idea how she even got the position to be manager. That’s not how a manager solves any problems if anything she’s added to it! I’ve been a customer at bully zone longer than she was an employee there and I can honestly say it’s going down hill! What “manager” tells you your issue isn’t urgent and that the owner won’t call you back if they really care about their customers and business. I am going above and beyond to report you guys. I am not done with this situation. Oh and the owner NEVER CALLED me to resolve this issue. Thanks Marcos

UPDATE: 08/11/22 The owner Marcos did call me today. he apologized for not getting back to yesterday. He also apologized on behalf of all the ladies. Although I’m glad he called I’m still not satisfied(because of the way the manager talked to me) I canceled my appointment that I had scheduled for today. Wish you all the best.