Super long review (I'm sorry in advance), but I feel everyone deserves an honest review and a fair chance to decide if they really want to stay at this property. We stayed at this hotel 2 times. Our first time, December 2018, was great, no issues other than the area not being fantastic; but we never felt unsafe at any point. So, we decided to stay again this December 2019. Let's just say it was a COMPLETELY different experience. The first night, we get there around 11PM or so (driving from FL), and they put us in a room that smells like a wet dog. The smell was unbearable, so we had them switch us to a different room. The new room was fine until we discovered that the door was unable to lock because it had the wrong size door plate. There are no sages in the rooms, so a non-locking door wasnt going to work. So I had to go down stairs again and request another room. This time, the unpleasant front desk attendant who was too busy talking on her cellphone the WHOLE time came up with me, attitude and all, to verify what I was saying was correct. So- we were then given a third room. This room was fine, with the exception that we didn't have enough toilet paper or towels. So I grabbed extra from the front desk, and that was the end of night 1. The next morning, we tidied up the room, had breakfast (which is not great- sausage and eggs EVERY morning), and headed into NYC. We came back to the hotel around 8PM, only to find that housekeeping only came in to take the dirty towels and did NOTHING else; no trash emptied, no beds made, etc. So I went downstairs and complained, and the solution was for us to take a black plastic garbage bag and empty our own trash and leave the big bag in the hallway, and the bag will be picked up in the morning by housekeeping, as housekeeping was already gone for the day. I was NOT happy, but I did it anyway because we didnt want to feel uncomfortable in our room. The next morning we get up, the big black garbage bag is still sitting there in the hallway- nice. So we eat the same breakfast, and head into the city. The manager of the hotel calls me to apologize and refunds some points that I used for the stay. He also decided to tell me that if I "write him a 5-star review, he will give me an extra 2,000 points" on my account. Which I early didnt do, because 2,000 points is not enough for me to ruin another family's vacation. -Other points: The breakfast attendant loved me, but for some reason couldn't stand my husband or my step son. She was not nice to then on 2 separate occasions -We had tried to get Italian delivered to us on the 2nd night, from right over the bridge in Kearny (.9 miles away), and they told us they don't deliver to Newark; the area wasnt safe for them to come to. But again- we never felt unsafe. -One positive of the hotel is the location. Although bot in the best area, it's super close to Newark Penn Station, so it was easy to get in and out of NYC.