The UPS Store — Attraction in Newberry Township

Poor service. Not a single employee offered to help move my 500+ lb shipment in front my truck. Once i was finally addressed i was informed they could not complete a simple transaction using a 3rd party shipper no. Only after I moved 8 of the 9 boxes back out to my vehicle was there any effort to help me move my boxes. In addition, this was following a trip yesterday to purchase boxes priced at $7.95/ vs. Home Depots same size priced at $1.44. Owner's (Bill) comment was when questioning the price difference.. "This is America" So much for supporting a small "community member" owned business.

Follow up to owner's comments riddled with false claims.

"Some people lie to boost their low self- esteem; some people lie to project their superiority. Some people lie to please or make others feel good; some people lie to belittle or hurt others. Some people lie to avoid responsibility or punishment; some people lies to achieve success or to seek personal gains." -Dr T.P.Chia

The truth is UPS corporate educated me, perhaps to justify Bill's poor customer service that his UPS sponsored office makes no profit off of prepaid packages and 3rd party billing. So certainly there was no incentive for him to aid in such a laborious transaction he would profit $0 from. Knowing this information now I will be happy to solicit another location for my small business needs where I will receive the same level or curtosy and care as any other patron who walks...

I give this store 5 stars because it deserves it!!! I have a son in North Carolina and a son in New York. Whenever I bring in my array of items to send - sometimes gift-wrapped, sometimes not - I simply hand them over to Bill and he does the rest! It just can’t be any easier. I like to send my boys and their families little surprise “party packs” so I am here every couple months or so. It is only because of Bill’s always pleasant demeanor and expertise that I have been able to do this on a regular basis. I have been coming here for about six years with not one problem to date! Thank you, Bill, for the care you take with my “treasures” and for your exceptional...

I had to ship some papers to Canada and the gentleman working has no idea how to handle that. I should have left but didn't, and now my documents are stuck in customs. Don't use them for international at all!

Because he didn't list the shipment as documents, the shipment is stuck indefinitely. They want me to contact the receiver, who is unavailable as it is the GOVT OF CANADA.

I'm never going back to these people. I may have lost a ton of sensitive documents because of their incompetence. My only mistake was going to this store and not walking out when it was clear the young man behind the till was...