Galaxy Discount Flooring, Kitchens & Baths — Attraction in Newington

Edited w/ response to company: Wow this place is a total scam. The salesman not only lied to us from the beginning, but now that our contractor is here installing the tile we were not given other information. Omar (the owner?) decided to blame it all on the employee no longer with them, and assured us the tile was correct and was more than enough for our project. We told them we needed the tile for a BATHROOM wall and they said the tile we purchased would be fine. Now apparently we need rounded tiles called bullnose tiles and I called to see about getting it. Nope. Was told to go to Home Depot. On top of it, we are more than 7 tiles short because they didnt sell us enough when we told them what we needed. So then after this all happens I then get a call from Aida to basically tell me Im out of luck, they dont make that in a rounded tile. I then went to tell her I was upset with the whole experience, but she interrupted and spoke over me. I yelled to interrupt her to make her stop, but she chose to raise her voice more and continue. I hung up because that is NOT how you handle customers when they are first being calm then yell to make you stop talking over them. I am done at that point. Could this be a worse floor and tile place??? $950 down the drain, thanks a lot for ruining our project. Way to go family owned company, you need to close your doors and stop misleading people!! None of you have a care for your customers and you just want to be right about everything or ignore legitimate complaints. PLEASE everyone save yourself frustration and wasted money and DO NOT purchase from here if you care about your project, or your finances.

Edit: and per the company response below, they push blame off onto the customer. First, I did not visit the store with my contractor, it was me with my husband. Also, the “management” responding has no idea what happened during our visit, as we were attended to by a previous employee, whom they also blamed for mistakes we pointed out later on. We told him when we purchased that we were quite unsure what we needed but explained it was for a bathroom wall. Then, Omar (the owner) even came to our house and SAW the bathroom, took measurements, and saw the tile would need to be rounded for the wall (of which we were still unaware). So, that DOES count as a site visit. What if we had gone with them to do the bathroom? What on earth would the wall edge look like if it doesnt exist?? Maybe tell the customer this might not be the best choice. Maybe dont lie when responding to a complaint to shift blame away from poor service. Apparently they dont provide any guidance to questions and just want a sale. Also, before you respond to a review, get your facts straight or you just look...

WORST EXPERIENCE EVER. We hired Galaxy to do all the flooring in our new construction home. The tile was to be installed first and was done horribly. Nothing was square and the lines were off by a half an inch all over the room. When we called to complain, we were told the installer would come back out to look and once he did we were told “it’s not that bad”. I couldn’t get the sales guy to come see for himself, so my husband drove to the store with photos to show them. Their response at that point was “wow”. Next, the carpet. They didn’t carpet the landing to my family room that my builder and I both explicitly stated we wanted carpeted. They tried to tell us we told them NOT to carpet it. Why anyone would want a plywood landing when everything was carpeted is beyond me, and if they think I said that and as the “flooring professionals” they claim to be- didn’t question that- then that is a whole different problem. When I asked for them to send an installer back out to complete the job, the installer didn’t even show up until well after the 4 hour window I was given. All the time, frustration and missed hours of work dealing with this company wasn’t worth the small savings we got with their in-stock special. My advice- go with a GOOD company and save yourself the NIGHTMARE of dealing with Galaxy.

I will NEVER give them another cent of my money, and will warn all my friends and family to...

The two stars is for Edgar, the very hard-working one-man show, installation guy they sent to my home. He was professional, polite and went out of his way to try to make up for our salesman’s (Spencer) poor customer service. I took the day off work to be there for our delivery - they cancelled at the last moment and we rescheduled for the following day. At that point my husband could not put off a work trip another day and I had to take another day off work. We were led to believe an installation “crew” would be able to install a very large area rug at our home and put a new runner on our stairs. I got no help moving furniture to allow for the removal of the old area rug and with only one delivery guy (who showed up an hour and a half later than scheduled) I had to call Galaxy at 3:30 in the afternoon to ask if the old and very heavy carpet could be removed. I had struggled to roll it up but could do no more on my own. Spencer took my call but said that removal was not their job and was there anything else I had an issue with because he was busy and had to go. So the sale was history, he’d been paid in full so he was too busy to listen to my upset. Never again Spencer - very poor way to treat a customer. Be sure you ask several times what delivery and installation means and get them to put everything in writing. Do not trust that things that should be part of the process...