Oak Factory Furniture & Mattress Gallery — Attraction in Nicholasville

We shopped all over town and found the style, quality, and prices for the pieces we needed to be the best choice at Oak Factory Outlet. We bought a bedroom suite, a sectional, and will be buying another sofa and chairs with ottomans for our theatre area when renovations are done.

First off, Oak Factory Outlet is a local company with local owners and employees. That’s important to us. All of the furniture that we purchased is made in North America, with 2/3+ made in USA. That was important to us. Try finding furniture for multiple rooms not made in Asia somewhere else. When you buy Asian furniture there are all kinds of problems that can be present, from obvious quality problems to awful sourcing issues where they’re just destroying the planet to put cheap furniture out there. It’s cheap for a reason.

We had a quality issue with our bed and the store immediately came out to inspect. They never tried to convince us there was no issue. They looked into it and brought another component of the bed out a week later, and sure enough the new one was right. We all agreed it was an oddity and now we have our perfect bed. I never got the run around and I didn’t have to hound them to fix it. They called me back and said they were ready to come replace the part. Nobody, no matter how well-made and shipped, always has perfect furniture. Stuff happens. Oak Factory made the issue painless.

We love our furniture, we are pleased with the price, we love the stand-up service from the store, and we’re already planning more purchases. We stand by good people when we find them, because let’s face it they can be hard to find. We have no reason to go anywhere else. We know what we’re getting at Oak Factory.

We moved into a new house recently and we’ve had a lot of issues. Most people we’re paying for parts and services I would never recommend to others. I can highly recommend Oak Factory Outlet. It’s been a very pleasant experience doing business with them. I wish more businesses worked like Oak Factory. Life would be a lot less stressful.

Thanks Oak...

We have purchased several items from the Oak Factory over the years. Recently, we purchased a bedroom set. If you haven't shopped there before, they have a large selection of in stock items. In our order, we were informed that our second night stand needed to be ordered and the wait time was around 20 weeks. This is quite common with other furniture stores at this time. We placed our order and picked up our in stock items.

After a little investigating, we found the exact bedroom set online at Amazon.com. The items would ship to us within days and not weeks, sold directly from Amazon. The set was over $1000 lower than what we just paid. We knew nothing could be done about the items already picked up, but we called to cancel our nightstand. When we did, they did not believe us as the price is too low and the manufacturer only sells to dealers. They warned us that it likely wasn't the correct item and that often items come in damaged. Amazon would not give us our money back. They also assures us that they were not price gouging and there had to be a mistake.

A few days later, our nightstand arrived in a brand new Liberty box in perfect condition from Amazon.. It was a match. This nightstand was $200 less than what we were being charged at Oak Factory.

The $1000 markup was bad but to add insult to injury the headboard they sold us was damaged. Our bed has rub marks on corners (not put there for style or design) and the headboard has trim piece which was pin nailed and glued back on. They warned us about Amazon but the only damaged item we got was from them. We should have inspected the items upon receipt as they did not come in their original box.

We love to support small businesses and have shopped here many times. Their service is great but the markup and item quality makes us think twice about shopping again. I know they say they aren't marking up items, but I think they are gouging a little in these times. If you do shop there, do your research to see if the items are available elsewhere and them inspect all detail of each...

Stopped by on a sunny afternoon with my family to browse and the wife finds a lovely little ottoman she thought would be perfect for the living room. We spend a few minutes looking over different fabric swatches, decided to go with the red leather it came in and even attempted to negotiate for price. The very polite sales person did the "let me talk to a manager" thing - pretty standard really, then told us it was already on sale and that was the best they could do. Sure, no problem, had to ask right? We loved it though and decided to buy it anyway. So, I grab the van, pull around front and wait. Five minutes later my wife comes outside with a grumpy look on her face. uh oh. Apparently the "manager, owner, older gentleman"of the store and the sales clerk get into an argument in front of my wife in which he states (to the sales clerk, not my wife because they ignored her during this exchange) that the sales price was wrong, it's supposed to be $150 more, yada yada etc. and so forth. The sales clerk very politely asked the older gentlemen if he would like to explain this to my wife, who by the way is five feet away the whole time, he said no.

So, so did we.

Rather disappointing experience from a local retailer, whom normally I love to support. I suppose this is why people shop online.

Get your act together Oak Factory. I'm not sure what kind of sales tactics you are using but you made my wife feel as though she were shopping in a bazaar somewhere in the middle east. The only thing missing was camel poo.

We wont be...