Baladna Jewelry — Attraction in Niles Township

Absolutely devastated by my experience with this jewelry store.

My fiancé purchased my engagement ring here, and we initially trusted them with something so meaningful, but the service and quality have been beyond disappointing.

I brought the ring in to be resized and had to drive an hour and a half to the store, only to find they hadn’t even checked to see if the ring had been resized. It was still the exact same size. I had to return again, and when I finally got it back, it was in horrible condition, completely unwearable.

To make the ring smaller, they added metal “balls” to the inside of the band. But instead of a clean, professional job, it literally looked like cement dots slapped on, completely uneven and uncomfortable and not to mention, the band wasn’t even circular or even. The ring was filthy, covered in oil, and there were visible scratches and marks all over it from their work.

Now, diamonds are already falling out. I took it to another reputable jeweler who said they wouldn’t even clean it because it was left in such terrible shape. I take immaculate care of my ring. I remove it every day and store it safely in its box and yet this store is trying to blame all the damage on “normal wear and tear.”

What makes this even worse is how I felt being there by myself as a woman, completely dismissed and taken advantage of. I was spoken down to, not listened to, and made to feel like my concerns weren’t valid.

They’ve refused to take responsibility or make things right. I’m heartbroken, not just because my ring is damaged, but because my fiancé spent so much money on something that was supposed to last a lifetime. I wouldn’t recommend this...

I visited this location last year when it was my mom’s birthday and I was looking for a simple everyday wearable ring, I finally found one, but they weren’t honest. The man who was helping me kept making eye contact and agreeing and nodding to the owner (the woman or owner’s wife) when talking to me and giving me the price. I asked for some discount since I have been there before and shopped for a couple of grants, but they (the lady and the man helping me) kept making eye contact and head moves in a weird way of communication for agreeing or raising the price. I felt SUPER UNCOMFORTABLE and I was about to walk out but I bought the ring anyway since I found it suitable yet I know they sold it to me for a high price for sure. I myself never went back and I advise others to find other places to become regular customers since I now know they don’t value customer’s loyalty and rather play with prices to get the...

My brother wants to propose to his girlfriend. She asked me where he should buy his engagement ring. Since I'm satisfied with the output that this store has made, I recommend this place. I know this place since it was recommended by my friends.

He asked me if I could accompany him since he is not familiar with this store. I said Yes and we came here yesterday.

When we entered, one staff member assisted us. My brother told me what he wanted. My brother wants a simple engagement ring with some diamonds on it. He doesn’t want to pick on inventory full of jewelry, instead he wants it to be made with his desired design. He wants something unique and rare.

After a week we came here and the output was pretty amazing. It is simple yet looks elegant. My brother loves it and I'm sure his girl loves it too. He's satisfied with the output. Good job...