LA Fitness — Attraction in Niles Township

Update 2024 (for this 20 or so year member):

Bullies always pick on the weak. They have to pretend to society that they're tough by abusing weak people. What am I talking about? One of the club's staff members constantly intrudes on vulnerable, half-naked, majority elderly men in the steam room or hot tub ahead of the 30-minute mark before the time of closure. The staff member takes obvious pleasure in making this select group as miserable as possible with the most escalated and condescending tone possible while he totally avoids providing such an alert for all the others in the gym area (who could easily take him down).

One can only assume that this staff member must have been bullied by such half-naked men in his youth and failed to resolve that issue with a therapist for all five or six decades of his life.

I understand if you want to leave early from your shift at such a late hour, but no one forced him to take that second shift. How about taking up that old job abusing cattle instead?

Secondly, this "Signature" location opened its doors with an extended shift to accommodate all of LA Fitness' broken promises to members who were let down by so many closures nationwide. The staff is not at all welcoming to members at this location. They prove their unwelcome by keeping their steam room, showers, and sauna in a state of perpetual disrepair. The showers stink of sewage and mold, and I've never seen them steam clean it even once. The floor by the saunas is flooded, and their jacuzzi water is full of disgusting dead skin that the water itself is a shade of gray. Their equipment keeps malfunctioning just weeks after claims of 'restoring' them with the cheap incompetents they hire to 'repair' their equipment. Lockers are dusty, dingy, and probably crawling with lice, fleas, bedbugs, warts, and herpes—who knows? Absolutely disgusting.

Update 2023:

Both steam room and hot tub have been dysfunctional since LAST YEAR. Steam room is never working, always in a state of disrepair. The excuse this time was "well, it can't be expected to run all the time."

Staff punishes its patrons with refrigerator sauna temperatures because they dont want too many people attending their so-called "signature" class gym (which, btw is owed to us because LA Fitness shut down so many locations nationwide). Sauna feels like both a refrigerator and a COVID incubator.

Water in the "hot" tub has been COLD and has NOT been changed all year. The tub has also been CLOSED SINCE LAST YEAR.

Staff is unfocused, negligent of any responsibility to the declining condition of their gym, virtue signaling only their own staff when complaints trickle in.

On the upside, one of two guys cleaning the entire place with the face tats was the only one who cared about his job. The other janitor (who speaks a word a minute) is such a dishonest slipshod it's basically pointless relaying any detail about the condition of the...

Can't put my finger on it, but the front desk people at this location is rude!!! Just signed up not too long ago, but at a different location (HIP)...Way better customer service experience! Anyways, checked in at this location yesterday...Had my son with me to sign up for a 7 day guest pass, as he is home for Spring Break...When I asked for a 7 day guest past I was looked upon like I was a crazy person...So, I had to explain that I have a membership at a different location, and was able to sign my other son up for a 7 day guest pass in person...They told me that I have to sign up on the app for a 7 day guest pass...Struggled with sending the link to my son via app...After 20-30 minutes of trying...it was a success! We thought that was it, but, only to find out we also had to speak to one of the desk people...In hindsight, I should have really asked for everyone's name...Nevertheless, my son was signed up, and we were told he had until next week Tuesday to use his QR...Low in be hold, I checked in today, and had the pleasure of speaking with the "General Manager", and was told that he is giving my son just today to workout, as he just visited in August for a 7 day guest pass...He asked who we spoke to yesterday, and I told him that I don't remember but that I spoke to someone and that he (General Manager) was right behind him...He also added that he has "seen" my son before, and that he's good with faces...Really!? First of all, if he's so good with faces why didn't he remember us from yesterday...Second, is it really necessary for him to mention that he is good with faces? Not very professional especially for someone that is a "General Manager ". Third, why wasn't this mentioned yesterday when I tried signing him up for a 7 day guest pass? Fourth, not that it matters, but my son has special needs...I highly doubt he was there that frequent that he'd remember him...He couldn't even remember him from yesterday, but he remembered him from August...Fnally, though I was livid by the feeling of defeat and injustice, I had to still ask for an explanation of the rules of the 7 day guest pass...I commend the young man that explained the 7 day guest pass to me in his most patient ways, but I could have done without the snarkyness...LA Fitness @ Niles, I understand that because of the action of others that other people may have to pay for it....And that you could loose sales because you claimed that others maybe putting one over you...But, may I remind you that you're in the customer service business; and as such, should keep your decorum, as you could also LOOSE sales this way! -Sincerely,...

As a long-time LA Fitness member since the summer of 2016, I feel compelled to share my experience with this particular location. Unfortunately, I must express my disappointment with several aspects, ranging from equipment quality and cleanliness to communication and staff professionalism.

One of the most frustrating issues is the frequent malfunctioning of machines, which significantly limits the available equipment in an already crowded gym. It's disheartening that these malfunctions often take months to be addressed, leaving members with a reduced selection of usable equipment.

Furthermore, there was a concerning outbreak of Legionnaires disease at this location, and shockingly, the management failed to inform any of the members about it. We only found out through external news sources. Even more concerning is that the state disease prevention authorities have yet to clear the facility, resulting in the steam room, sauna, hot tub, and swimming pool being out of service for over two months. These amenities are a key attraction of the gym, and as members, we pay a premium to access them.

When I approached the floor manager and the corporate manager, expressing my concerns and inquiring about a discount considering the closure of all amenities, their response was abismal. They essentially dismissed the issue, emphasizing that as long as the weight room is functional, they deemed it sufficient, disregarding the fact that all other amenities were unavailable. This lack of understanding and empathy reflects poorly on their customer service standards.

Being someone who has built meaningful relationships with several LA Fitness General Managers in the past, I decided to reach out to them about my experience at this particular location. Surprisingly, they confirmed that they have received numerous complaints about this location and its staff. It's disheartening to witness such a decline in customer service quality.

Given these circumstances, I have made the decision to switch to Lifetime, despite the higher cost. I believe that investing in a premium experience is necessary to distance myself from the negative environment I have encountered at this LA Fitness location....