Altitude Trampoline Park - Skokie — Attraction in Niles Township

Altitude is NOT a good place for a birthday party. I’ll start by stating this is coming from a parent perspective, the kids had a great time.

I had my daughters birthday party there yesterday and it was a horrible experience. After the kids were settled in, the host went over the timeline of the party and went on to explain the food.. 1st we’re automatically FORCED to have pizza. When I asked the host how big were their pizzas she stated they don’t make them they’re ordered from Papa Johns. *No where does it state this when you’re booking a birthday party that is non refundable. * she went on to say a large has 8 pieces. Well because of her miscalculated i even fed up over ordering because these pizzas were huge and came with 10 pizzas. Each pizza is about $20. I asked if i could use a coupon and was told no because they have a contract with Papa John’s. I asked if i can go myself and pick up and bring it and they said no because “no outside food is allowed” even though it’s the same place they order from. Meanwhile the table next to me that was having a birthday party brought in Popeyes, egg rolls, a fruit tray, a veggie tray ect. My daughter has a dairy allergy. When they contacted me earlier in the week to go over a headcount and food i specifically asked if i could bring something in because my daughter (Birthday Girl) has a dairy Allergy and will not be able to eat the food and was told no. No outside food is allowed. So i had her eat prior to going to her party. I asked to speak to a manager regarding the other party brought in food and the look on her face said it all. She didn’t really know what to say or how to explain that they brought in food other than “ we will be charging them for bringing in food” seriously?! That’s all you can say. They laid out water and juice in the beginning and of course after jumping around the children are thirsty so they grabbed waters. When it came time to eat there were no more. I was told it’s $1 per drink. I explained to my host for other parties around us, the parent would ask for extra waters and the host was giving her handfuls and just handing them out. I asked her if i can go buy a packet of water and bring it in for the kids and she said no that’s not allowed. This place is a joke!! I was extremely upset with the service. I would not recommend this place to anyone. They definitely don’t try and work with you at all not even for people with allergies which is VERY...

My son just had his birthday party here. The actual trampolines are amazing. The kids had so much fun. They were well-supervised, and the employees were really helpful and engaged with the kids.

I still have to take a couple stars off for how poorly the party planning went. First of all, when I booked the party, the person told me I had to choose between one of two packages: either I pay for 10 kids to jump or I pay for 20 kids to jump. I was told that double the kids---even if you don't really have double the kids---means double the price (and it's a lot of money, yikes). Well, it turns out that's not the case. On the day of the party, we had 13 kids show up, and I ended up only paying for the 10-kid package plus individual fees for the 3 extra kids. Which is a good thing, but I wish this had been made clear from the get-go, because I could have planned better.

The check-in process was also very odd. As soon as we walked in, someone greeted us (which was nice). I told her we were hosting a party, and she pointed out our table and told us to go sit there. What she didn't say, and what I had to find out afterward (when all three of my kids got kicked off the trampolines), was that we needed to check in first and get a wristband and special socks. Why didn't she tell us to walk over to the desk and check in before going to our table?

Last, I told the staff the day I booked my son's party that my son had a severe peanut allergy. The charge for pizza and drinks for the party-goers is included in the birthday package, but the pizza is not peanut-free. I asked if I could bring my own pizza from Domino's (so my kid could, you know, eat with his friends at his own party), but I was told that not only would I still have to pay the standard pizza charge included in the birthday package, but I'd also have to pay an extra fee for bringing in outside food. I mean, huh? We ended up paying the usual charge for Altitude Trampoline's pizza and bringing a single cheese pizza from Dominos for my son. I had to argue with the staff to remove the "outside food" fee because nope, and eventually they did.

In short, there's a lot to love about this place. The trampolines are so much fun, but the staff still has a ways to go with the party planning process. It could be--should be--so...

A great park to attend when its not busy and a horrible experience when having a birthday party here. I booked for the first time with this place and when i tried to contact the location i got voicemail. I left a voicemail twice trying to find out some guidance as to how their establishment functions for a party and got nothing. When i arrived 15 minutes before my time there was a huge ( i mean chaos) of a line. I walked right to the front and asked if i had to stand in line for the party or something else. The girl called over the kid who was attending me. They had nothing setup. The check in wasnt up and my table wasnt setup. I booked a private room and i was sat at a table. I asked how does it work and i was brushed off. He said you can sit here while i get everything at the high top table near the door and then you come check in by me. ????? He didnt bother to tell me when he was setup i had to wait. Check in and event started after 3pm so my kids were jipped a bit on time. I had no guidance. No real attendant. NO one told me that 30 minutes before the end everyone would be called for pizza. I felt rushed between pizza and cake. My kid still had pizza in his mouth and already asking me about the cupcakes. When i went to the front desk to pay no one was concerned that i didnt get my private room. My bill was not changed so they had to rearrange it. But the lack of concern upset me. There is no email address on their sit so ive taken to social media to voice my concerns. I will not...