United States Postal Service — Attraction in North Bend

I've never written a review, but since the Postmaster doesn't seem to care, and the offices above are nonresponsive, it seems like other people should be aware.

I would say that this office has been completely worthless, but that would be giving them an undeserved compliment.

Throughout the time I've lived in North Bend, I've had my packages not be delivered for the following reasons:

-"No Secure Package Location" I've indicated a suitable location for the drivers five, maybe six times at this point. This has never been an issue for UPS, FedEX, or Coos Bay Transfer.

-"There's no turnaround, so we couldn't deliver" The driveway is roughly 50' long, and plot twist - there is a turnaround. Their contract indicates that they shall walk a 'reasonable distance' for delivery. 3 Requests to the Postmaster for a copy of the contract have been ignored. Again, no other agency has ever had a problem. Eventually, they agreed to leave packages by a tree, since 50 feet of 8% grade was simply far too arduous of a journey.

-"No safe location for packages" Indicating the two tail wagging dogs on the porch, who were completely gated in, and the space they usually leave packages in front of the gates wide open.

-"No secure location" This time, I called and it was because the rural carrier got in a car accident. Fair enough, but leave a notice that reflects reality and simply delay the delivery instead of putting the responsibility on me to pick up the package.

-"Package Delivered!" Oops, that was a lie so that they wouldn't miss their internal benchmark. Package was in fact not delivered, so I spent hours trying to figure out where it may have gone, until it was actually delivered the next day.

-"No secure location" This time, I called and it was because they were out too late delivering packages and didn't have time. Yes, that was actually the excuse, and again, fine, but don't put the responsibility on me to come and get it.

-"Vacant Address" When using my new address just down the road. When I inquired, you evidently need to come into the office in person (this cannot possibly be done over the phone) and tell them that yes, you did in fact request mail to be sent to this new address. I was not asked for any identification, so I have a hard time discerning why a phone call wouldn't suffice? I was also informed that the rural carrier "rolled his eyes" and agreed when asked if the mailbox location was okay, despite being placed to their specifications. Perhaps a large red, flashing arrow?

-"Mailbox Full" Again indicating that I need to come pick it up. Well you know, it's a package, so I'm not terribly surprised that the carrier couldn't fit it in the mailbox, but at this point, I'm not surprised that he would have tried. When I called, my sixth phone call was finally answered, and the Postmaster informed me that the package was so gargantuan that they could not fit it into the rural vehicle with the other packages on the first day. When notified, I immediately requested it be delivered on the next day. It did not show up the next day, which led to my phone call. She tells me that it would take up over half the vehicle, so they'll need to wait for a slow day, or I can come and get it. They know that people pay for them to deliver it, right? Keeping in mind here, the package is a dirtbike helmet and boots. Once I can commission a lowboy and a crane to tow this monolith of a package to my house, I'll be sure to update with a photo.

So judging by other reviews, this is a popular sentiment, but I wanted to let everyone know that if you'd like your mail delivered, you're going to want to pursue a route other than the local USPS, particularly on the rural side.

On the other hand, if you're looking for shocking ineptitude, an absolute vacuum of competence, a lack of accountability, an abundance of lies, and a dearth of apologies, you're in luck!

Personally, I think I'm going the more reliable route of carrier pigeon...

Would be surprised if this USPS outpost isn't one of the worst in the state. It seems to be staffed by some very unpleasant, visibly unhappy and rude folks with little professional sense of who their customers are. Delivery that customers expect and already paid for is blatantly turned upside down into "You deliver it yourself if you want it." "Delivery attempted" lazily means didn't bother loading onto truck, shamelessly pretending attempted efforts for job performance credit.. Insultingly casual, straight-faced lies seemingly earns them tainted paychecks at customer/taxpayer expense. Much greater expense of degraded personal/professional conscience that normalizes lies as these go unreflected and accepted, business as usual. Full appreciation however must be given for their reliable delivery...

Depending on who delivers, one mail man wont even attempt to deliver anything that wont fit in my mailbox. On Saturday I finally caught him leaving the orange slips saying I could pick up my boxes "Now" (the post office is closed Saturday for some reason)- because he didn't even have them with him. He didn't even attempt to bring me my mail and drop it at my door(which every other carrier does). I work out of town so its difficult to get to the post office during the week to pick any parcles he just decides not to deliver. I've talked to someone inside once and she said shed investigate and call me back. That was two months ago. Worst service Ive ever had with a post...