Update on My Experience with Crunch North Brunswick:

Recently, the owner responded to my concerns in a comment below with an apology and a commitment to address the issues I've raised. However, this gesture, while appreciated, falls short of rectifying the actual problems of misleading contractual practices and poor management accountability that I, and apparently many others, have faced. Attached is a screenshot of the owner's response, which starkly contrasts with the tangible actions (or lack thereof) taken by the gym to resolve these disputes fairly and ethically.

This interaction only further illustrates the disconnect between the gym's expressed intentions and their actions. It is disheartening to see that despite acknowledging the problems, the necessary steps to make amends and correct their unethical practices have not been implemented.

To those considering joining Crunch North Brunswick, I urge you to reconsider. My experience, from the unprofessional conduct of the management to the gym's refusal to honor clear contractual terms, demonstrates a lack of integrity and respect for members. This situation could have been a learning opportunity for Crunch to improve its services and customer relations. Instead, it has become a clear warning sign to potential members about what they might encounter.

I posted this review in the hope of alerting others to the potential pitfalls of dealing with Crunch North Brunswick. It's crucial for consumers to be aware and vigilant, to ask questions, and to demand accountability from businesses.

Your health club membership should support your wellness journey, not detract from it with unnecessary stress and frustration.

Choose a gym that respects its members, honors its agreements, and upholds ethical business practices.

Initial Review:

Crunch North Brunswick is a cesspool of unethical business practices and blatant contractual violations. The manager repudiates all accountability.

Despite politely providing documentation that I followed proper cancellation protocols per their agreement, which staff acknowledged, Crunch then tried changing the cancellation date retroactively - a breach of our contract.

When I gathered proof this is a systemic issue they pull on numerous other members (see other reviews), the manager dismissively claimed I simply "didn't read the contract." This is a lie, I have evidence of compliance.

He then condescendingly stated his "business ethics are unimpeachable" while reneging on statements to resolve this properly. His conduct has been the opposite of ethical at every turn, as showcased in the attached screenshot of his unprofessional email response.

I exhausted all attempts to reasonably uphold the agreed terms, but the manager has burned that bridge with deflections and refusals to accept culpability for his staff's transgressions.

I am now pursuing official complaints against Crunch with the BBB and the state consumer protection office.

This could all have been avoided if they simply honored their own policies as any reputable business should. Consider this a warning against their corporate malpractice.