Big Y — Attraction in North Haven

I have been going to this Big Y for years. I think it is cleaner than others and I ultimately enjoy going there. I am completely mortified. I went shopping. I bought cans of cat food, a bag of pita chips, a box of protein waffles, two boxes of club soda, and toilet bowl cleaner. As I was ringing everything up a man came over and watched me. Mind you a woman was already working the self check out station. I felt him staring at me and didn’t understand why he came over to stand right next to me as I was ringing out. I thought maybe he just clocked in? I ring EVERYTHING UP but I didn’t put the club soda boxes or the toilet cleaner in the one bag that I PURCHASED because it was heavy enough. After I paid, grabbed my receipt and was saying have a good day he asked me if I rang everything up. I have never in my life ever had this happen to me nor was it warranted by any means. I paused in shock, “of course I rang everything up, do you ask everyone that question?” Another time I was there, another woman watched me as I rang up my cat food and starting telling her employee to watch me as I rang them up, in front of everyone out loud. This is twice now that this has happened to me. I have absolutely no idea why this is happening only at this store. I’ve never stolen anything. Please work on your training methods. The discomfort I felt by him staring at...

I hadn’t been by Big Y in a while for various reasons. I stopped by this morning to pick up my daughter’s birthday cake. They have the best bakery! :)

And it was truly such a lovely experience! The doors were wide open with a beautiful patio set on display with the brightest, adorable cushions. Talk about bringing a smile to your face! :)

The store has been remodeled- and the bakery area is wide open now with new display cases. The staff were all busy stocking and filling up cases/ shelves throughout the store. The floor was so clean- you could eat off of it. :)

The new self checkout counters are so clean and clearly wiped down often. The entire store had a beautiful and clean vibe. The parking lot was so clean. I did not need a shopping cart and so did not pay attention as previously that was my one gripe- the carts area would be quite messy.

The staff were friendly and helpful. Everyone looked so happy to be there. This always makes me feel good as well. And nowadays it is a treat to walk into a store and feel that way!

The bell has been removed for Covid most likely but had it been there- I would have rung it many times.

I wanted to seek out the manager to compliment him/ her because of how I felt entering and leaving the store! Beautifully done! Thank you for all your hard...

I usually like this store however my experience yesterday was unfair. My cart consisted of crab legs, fish, a few produce products and an amazon card. I went to cash out and the cashier asked how I was paying and I told her with a debit card. She asked to see my card and license and I told her that I have my husband's debit card and gave her both items. I did put my Big Y card in the system as well. I began to tell her that I've never was asked for my license when shopping, ever. Cashier says well I guess I'm the only one that follows policy. I tell her well I can go to the ATM and get cash if you want. Then she says I'm sure it's fine but let me get the manager. Now know this, I'm getting offended...first off this is my 3rd visit to store since June 12th and used the same card and never asked for my Id, also I've shopped in many places and never asked for my ID. Never happened before! Anyway, the manager comes and tells me that this is the procedure and next time I need to have the matching debit card and ID. Mind you my husband's info is on our Big Y card as well. Has anyone else been asked for their ID when using a debit visa card. Please let me know so I can feel a...