Ninja Kidz Trampoline Park — Attraction in North Richland Hills

If you're impressed with the number of 5 star reviews, please be aware that they give incentives for giving that rating. Here's what I experienced AFTER speaking with a manager about my kids' 2nd trip:

The very next visit after my initial review, we went in with "high hopes" as Ashton (my son's favorite role model) would put it.

We started out on my youngest's favorite obstacle: the 3 big hopping balls, now deflated. The kids were all complaining that it hurt to land on. Why is it not filled? And the zip line broken too? Sheesh...

Last time I complained that the female staff's shorts were by every definition underwear. The manager said he hadn't noticed it would be a problem, because he is young and all the girls his age dress like that.

This time they were at least not steam sealed inside their rear ends, but the length had not changed. So when the young lady sat down at the rotating obstacle and crossed her legs like a pretzel, you could now see UP the shorts. There is a clear goal here: look like the sexy Leg Avenue Halloween referee from Instagram. Is it necessary to dress like that to work at a child's play place though? There's a time and place and this is neither.

20 minutes in, we get to the back corner trampolines and there is a gaping 2 ft hole in the floor with no cones or staff keeping kids away. You can see the 15 ft down to the concrete floor beneath, so a kid could have easily been paralyzed from the fall. I tried to push the mats back into place, which is when I found out they had wet adhesive on them. It was as if someone started a job back there that they failed to finish. Just look at the pictures. (I immediately reported it.)

We went directly from there to the bigger open jump area and the first step we take, I see that the mat is being held in place by a SHOESTRING. I can't fathom how such an immensely wealthy family would struggle to afford the repairs on this place. It HAS to be management, not the ownership... I hope.

We then move over to the dodgeball area where the elementary aged kids are playing nicely, targeting kids their own sizes, which spans greatly from preschool to probably 5th grade. My son loves competition and has an incredibly accurate aim for a 4 year old. He was loving it. The girl who earlier sat with herself displayed to the world approached me with a clip board and asked if I would give the place a 5 star review for an INCENTIVE: a free water bottle.

Why she couldn't be monitoring unchaperoned children is beyond me. I said, "Absolutely not" and explained to her the safety issues, as I was worried the wet adhesive wouldn't hold up and was not closed off. She promised she would have the manager go look at it again. (I didn't include any pictures of the inappropriate shorts, because I don't want to seem like a creepy taking pictures of young ladies in underwear sized bottoms.)

Not two minutes later, two much older boys entered the dodgeball area and start pegging the small kids instead of each other. It was blatant bullying and before I could pull my 3 kids out, my youngest is SLAMMED in the FACE. I would have cried if that happened to me at 37 years old. I can't imagine how much it hurt him. He cried forever, "Why would he do that to me, Mom?"

We exit when he's finally able to walk instead of being carried and as he's putting his shoes on, what do we see? The bully fist bumping his parent AT THE FRONT DESK as the parent exits the premises. How? How is it that a chaperone is not required to stay and witness the lack of supervision by the staff and also fail to do their part to keep their bully from picking on preschoolers? Who do you complain to when management IS the problem? The girl didn't require the kid to exit with the parent.

So we quit. We moved all the way to Texas with Ninja Kids playing nonstop and we get here to find out the place isn't like the family- it's just another poorly ran money making venture. I watch their channel every day with my kids. This place doesn't live up to incentivised 5 star...

Worst experience ever for our first visit to the park from booking the party to the actual event date today had a terrible experience when booking on website it says clearly if wanting to add more jump time it can be accomodated with request before event at an extra fee when asked the gentleman told me no it wasnt possible so when I got a text from "host" I requested it as they asked me if I wanted to add more time Elle added it for a fee of $75 thought maybe its just a lil bump in the road but no once today came for party nobody was at stand to check in for birthday party nobody helped assist setting up like it says in package finally Ethan our host came over after 20 minutes and I had set up everything which he was a whole different person then the one who texted me saying would be my host but no big deal right well i never saw him throughtout the evening only when I walked over to him to ask him for waters which should have been provided based on package and plates and silverwear which I also had to ask for, my guests were called down for pizza at the time it said they would have it we waited around talked to manager who said pizza was running late they would deliver in 5-10 minutes but ended up being 40 minutes late mind you our time is clicking as you only get an hour to eat and you cannot continue to jump even if you are not eating they will escort you off as your band expires had it happen then we had another encounter as per website it says party package includes whatever age group to jump on birthday packages well wrong when my adult guests tried to check in they were asked to pay at counter as package included only kids thats when i asked to speak to a manager Benneth who actually came and tried to make things right gave us 30 min extra jump time due to pizza not coming and the unfortunate events so I figured ok maybe we can enjoy the rest of the time well wrong again Ethan brought me over a tab when mind you I had paid in full on booking date when asked what was fee for he said extra jump time which was supposed to be a free fee from manager for all our bad encounters I handed him cash he left then came back and said he needed payment to be on card so we handed him card he swiped and we never saw him again he kept the cash payment also after he charged card as well so yeah that was $600 down the drain dont waste your time on booking an event with them I really wish owner would take time to call me as he has nothing but kids with horrible customer service running the place Oh and to finish it off when booking I asked if they needed my sons age or name for the party and shirt size since package came with that included and was also told no that it would be asked on day of event well again it wasnt they handed me a shirt 3 sizes bigger until I complained and asked for smaller shirt and got a huff and rolled eyes from them because they had to exchange it dont want to asume it was due to our race for the poor treatment but we were the only hispanic family other caucasian parties that were going on at same time and when their time was up tables were cleaned and they were allowed to continue at table yet 30 min prior to our time being over we were asked to start cleaning and move away from the section all around highly...

If you're seeking an experience that combines the thrill of a circus with the disorganization of a toddler's birthday party, look no further than Ninja Kidz Trampoline Park. From the moment we arrived, it was evident that this establishment thrives on chaos.

Customer Service: A Comedy of Errors

The staff, seemingly plucked from a high school drama club, were more interested in their phones than assisting guests. Requests for assistance were met with blank stares or, at best, a distracted nod. One employee even managed to spill an entire soda on my shoes while attempting to juggle three tasks at once—none of which were completed successfully.

Safety Standards: A Laughable Afterthought

Safety appears to be a foreign concept at Ninja Kidz. Children of all ages are allowed to mingle without supervision, leading to near collisions and minor injuries. The foam pit, advertised as a safe haven, was more of a free-for-all wrestling ring, with no staff in sight to enforce any semblance of order.

Facilities: A Study in Neglect

The restrooms were a horror show—filthy, overcrowded, and lacking basic amenities. The women's bathroom had only two stalls, one of which was out of order, while the men's had a single urinal and no changing table. Both facilities were in dire need of a deep clean and some serious attention.

Overall Experience: A Waste of Time and Money

In conclusion, Ninja Kidz Trampoline Park offers an experience that is neither fun nor safe. It's a disorganized, understaffed, and poorly maintained establishment that seems to prioritize quantity over quality. Save your time and money—there are far better places to take your children for...