This review has NOTHING to do with the team at the store. The staff at the stores are pleasant, professional, courteous, and attentive. The problem is, it is completely UNACCEPTABLE to be waiting 2 plus hours to get assistance at the firearm counters. This isn't an isolated one time thing. Everytime I go, you're looking at 1.5hrs or more just to get some help. Corporate SERIOUSLY needs to do something about this. As I mentioned, common occurrence multiple times at multiple locations. I have a rifle to pick up soon and I'm dreading it. Yes, you can call in and supposedly make an appointment. Yeah. Good luck getting g through on the phone. No one answers and it's corporates fault, not the staff. (Hammond IN, Bolingbrook, IL)

Left a negative experience so it is important to leave a positive one!

Review for Sebastian and Miguel – Cabela’s Hammond, Indiana (Archery Department)

I cannot say enough about the incredible service I received from Sebastian and Miguel in the archery department at the Hammond, Indiana Cabela’s. In a time when great customer service can be hard to come by, these two went above and beyond in a way that truly deserves recognition.

I came in needing help with a compound bow, and even though they weren’t obligated to assist me to the extent they did, Sebastian and Miguel took the time, care, and expertise to make sure everything was perfect. They patiently answered all my questions, made thoughtful suggestions, and offered advice that only true professionals could provide. Their dedication and genuine enthusiasm turned what could have been a stressful experience into an absolutely enjoyable one.

It’s rare these days to find people who are willing to go the extra mile simply because they care about doing a great job and helping customers. Sebastian and Miguel exemplify what outstanding service should look like — knowledgeable, personable, and truly passionate about what they do.

Thank you both for making my visit memorable. I’ll definitely be coming back and recommending the Hammond, Indiana Cabela’s archery department to others.